Terasen Gas Customer Service

Phone Number & Contact Info

Terasen Gas's Best Phone Number

888-224-2710
Toll-free·Calls Customer Service·Most popular Terasen Gas number
Q:

How do I talk to a live human at Terasen Gas?

A:Press 0, then wait on the line for a Representative.
Q:

Does Terasen Gas offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-8pm PST. The least busy day is Monday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 17 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

Terasen Gas Customer Phone Numbers

Corporate Office

800-773-7001
Toll-free · 24 hours, 7 days · Direct to a human ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Terasen Gas phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0, then wait on the line for a Representative.
Here is how our research team describes the way the Terasen Gas phone system greets you: Gas emergency, press 1. Billing, payment, or meter reading, press 2. Open or close an account or moving, press 3. Construction, meter, or gas line request, or to locate a gas line before digging, press 4. Rebates or home energy rebates, press 5. Operator, press 0.

What are the hours and when should I call?

Terasen Gas operates the call center for this 888-224-2710 phone number Mon-Fri 7am-8pm PT. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Terasen Gas phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Terasen Gas staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Terasen Gas is Monday. The most busy day to call is Friday. Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Terasen Gas

In summation, the best day to call Terasen Gas is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Terasen Gas staffs the call center well on Monday.

Why Customers Call Terasen Gas

If you have time to do a bit of reading before you call Terasen Gas, we recommend you read over some of our problem-specific articles.

What are the office hours at Terasen Gas?

The office hours at Terasen Gas are Monday to Friday, from 8:00 AM to 5:00 PM. We are closed on weekends and statutory holidays. Our team is dedicated to serving our customers' needs during these specified hours. However, we recognize that emergencies can happen outside of our regular office hours. In such cases, our 24/7 emergency line is available for immediate assistance. Our commitment is to provide reliable and efficient natural gas service to all our customers, and our office hours reflect our dedication to meeting their needs within a consistent and convenient schedule.

Top Terasen Gas customer service problems

Click the link above to get answers to just about any Terasen Gas customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Terasen Gas Customer Service Contacts

There are of course other ways to contact Terasen Gas customer service besides the phone. Below we list the best ones, by medium.

Terasen Gas Customer Service Live Chat

fortisbc.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Terasen Gas provides this option.

Terasen Gas Customer Service on X (formerly Twitter)

twitter.com/intent/follow - Customer Service
Use the link to connect with customer service through Twitter
Terasen Gas, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Terasen Gas Customer Help Desk / Web Support

fortisbc.com - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Terasen Gas customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Terasen Gas's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Terasen Gas agent. This phone number is Terasen Gas's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-224-2710 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Terasen Gas first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or twitter. In total, Terasen Gas has 2 phone numbers. It's not always clear what is the best way to talk to Terasen Gas representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Terasen Gas. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Terasen Gas. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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