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Terasen Gas Customer FAQ

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What is Terasen Gas's Phone Number?

The question we are asked most often is about how to talk to Terasen Gas customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Terasen Gas Customer Questions

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Billing and Payments

How can I sign up for automatic bill payment?

To enroll in automatic bill payment with FortisBC, customers should visit their official website, navigate to the billing...
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What should I do if my gas bill seems unusually high?

When a gas bill appears unusually high, it is helpful to compare it with past bills and consider seasonal changes affecting...
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What are the payment options available for my gas bill?

Terasen Gas provides multiple payment methods for customers, including online payments via the company website, an automatic...
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How can I lower my gas bill?

There are various methods to reduce your gas bill, including using energy-efficient appliances, maintaining existing ones,...
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Safety and Emergencies

What should I do if I smell gas in my home?

In the event of a gas smell, prioritize safety by evacuating the home and leaving doors and windows open if safe. Avoid using...
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How do I report a gas emergency outside of business hours?

In case of a gas emergency outside normal business hours, Terasen Gas has a dedicated emergency hotline available 24/7....
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What should I do in case of a gas leak emergency?

In a gas leak emergency, evacuate the area without using electrical devices to avoid sparks. Once safe, call your local gas...
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Meter Reading

How can I read my gas meter?

Reading a gas meter is easy and helps track consumption. For dial meters, read from left to right, noting the lower number if...
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How often does Terasen Gas read my meter?

Terasen Gas generally reads meters monthly, but this can change due to factors like advanced metering technology, weather...
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Service and Appointments

Can I schedule a service appointment online?

Customers may typically schedule a service appointment online through Terasen Gas, depending on the service type. The official...
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What are the office hours at Terasen Gas?

Terasen Gas generally operates Monday to Friday from 8:30 AM to 4:30 PM, although hours may vary due to holidays or other...
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What is the policy for disconnecting gas service?

Terasen Gas has specific procedures for disconnecting service, focusing on safety and communication. Customers usually initiate...
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Programs and Incentives

Are there any rebates or incentives available for energy-efficient appliances?

Terasen Gas offers rebates and incentives for energy-efficient appliances to promote energy conservation. Programs typically...
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Are there any programs for low-income customers?

Terasen Gas offers programs to assist low-income customers, such as the Home Energy Efficiency program, which helps improve...
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