Terasen Gas Customer FAQ

To sign up for automatic bill payment with Terasen Gas, you can enroll online through your account portal or by contacting customer...

If your gas bill seems unusually high, there may be a few reasons for the increase. First, check if there have been any changes in...

Terasen Gas offers multiple convenient payment options for your gas bill. You can choose to pay via pre-authorized payment, where the...

If you smell gas in your home, it is important to act quickly and safely. Do not turn on any lights, use any electronic devices, or...

Reading your gas meter is easy with these steps: 1. Locate your gas meter outside your home. 2. Take note of the numbers displayed on the meter. 3. Read the numbers from left to right, ignoring any numbers in red. 4. If numbers are followed by 'ft³' or 'M3', record this unit as well. 5. Keeping track of your gas usage regularly will help you monitor your consumption and potentially save on energy costs. If you have any questions or concerns about reading your gas meter, feel free to contact us for assistance....

Yes, you can conveniently schedule a service appointment online with Terasen Gas. Our user-friendly website allows you to book a service...

Yes, Terasen Gas offers rebates and incentives for energy-efficient appliances. By participating in their efficient appliance rebate...

The office hours at Terasen Gas are Monday to Friday, from 8:00 AM to 5:00 PM. We are closed on weekends and statutory holidays. Our...