Sur La Table Customer Service

Phone Number & Contact Info

Sur La Table's Best Phone Number

800-243-0852
Toll-free·Calls Customer Service·Most popular Sur La Table number
Q:

How do I talk to a live human at Sur La Table?

A:Calling this Sur La Table number should go right to a real human being
Q:

Does Sur La Table offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-midnight, Sat-Sun 10am-10pm EST. The least busy day is Tuesday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Sur La Table phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Sur La Table number should go right to a real human being
In fact, much of this information on this page is superfluous because this Sur La Table phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Sur La Table operates the call center for this 800-243-0852 phone number Mon-Fri 8am-midnight, Sat-Sun 10am-10pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 27 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sur La Table phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sur La Table staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Sur La Table is Tuesday. The most busy day to call is Wednesday. Again, this is based on a sample of 27 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Sur La Table

In summation, the best day to call Sur La Table is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Sur La Table staffs the call center well on Tuesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Sur La Table

If you have time to do a bit of reading before you call Sur La Table, we recommend you read over some of our problem-specific articles.

What is Sur La Table?

Sur La Table is a renowned kitchenware retailer offering a vast range of high-quality cooking tools, cookware, bakeware, and kitchen essentials to both professional chefs and home cooks. With over 100 stores nationwide and a thriving online presence, Sur La Table is a go-to destination for anyone passionate about cooking and entertaining. Their selection includes top brands, unique gadgets, and innovative appliances, catering to diverse culinary needs. Sur La Table also organizes cooking classes taught by professional chefs, providing hands-on learning experiences for individuals of all skill levels. Dedicated to inspiring and empowering cooks, Sur La Table strives to elevate every aspect of the cooking process, making it an essential resource for culinary enthusiasts everywhere.

What is the return policy for Sur La Table products?

Sur La Table offers a flexible return policy for their products. If you are not completely satisfied with your purchase, you can return it within 60 days of the purchase date. Returns must be in their original condition and accompanied by proof of purchase, such as a receipt or packing slip. Sur La Table offers a couple of options for returns. You can either return the product to a Sur La Table store near you or ship it back using a pre-paid return label. If you choose to ship it back, a return shipping fee may be deducted from your refund. Additionally, Sur La Table does not accept returns on final sale items, such as clearance or personalized products. For further information or assistance, you can contact Sur La Table's customer service team.

What is the Sur La Table cooking class program?

The Sur La Table cooking class program is a unique experience designed to enhance culinary skills and inspire a love for cooking. It offers a wide range of hands-on cooking classes for all levels of expertise. Led by professional chefs, these classes cover various topics like knife skills, baking techniques, regional cuisines, and global flavors. Participants learn to create delicious meals using quality kitchen tools and ingredients available at Sur La Table. The classes are conducted in well-equipped kitchens, providing a comfortable and interactive learning environment. Whether you are a beginner or an experienced cook, the Sur La Table cooking class program offers an opportunity to expand your culinary knowledge, gain confidence in the kitchen, and have fun with fellow food enthusiasts.

Top Sur La Table customer service problems

Click the link above to get answers to just about any Sur La Table customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Sur La Table's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sur La Table agent. This phone number is Sur La Table's best phone number because 162 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-243-0852 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Sur La Table first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Sur La Table has 1 phone number. It's not always clear what is the best way to talk to Sur La Table representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Sur La Table. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sur La Table. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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