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Customer service
Current Wait: 4 mins (4m avg)
Hours: 9am-10pm EST; best time to call: 10:45am
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Reasons customers like you called recently

I have a return item I need to know what your return your policy is
App Order having problems
Order SMUS*********I noticed that I made an error on the shipping address*How can that...
I am writing regarding my order STEVGB*****. I returned one pair of boots, Hayle Bone p...
I purchased boots on Nov *. They were suppose to be ready for shipping by Nov **. I ha...
I've been trying to order the Shaya boots on your app for ** minutes. My address is...
I just placed an order for boots (confirmation * *******) but the **% promo code wasn’t...
Hi im trying to sort out a refund for order number : GB******i have spoken to an agent...
Just received my order but seems like one of my boots has a little tear
I would like to buy * pair of Steve. Madden yael shoes but they appear only on your eur...
Hi I ordered my trainers on Friday the *th of October and I ordered them in a size UK...
I am writing regarding order number *******, *******, and *******. Are you able to assist?
Order *********I would like the overnight delivery fee refunded. The order was not ov...
I have ordered shoes back * weeks ago i think, first I wanted to cancel my order but ap...
I received an email requesting me to review my order. I never received my order! It say...
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Customer Number 888-762-3336 - by the Numbers

Phone number to dial888-762-3336
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours9am-10pm EST
Best time to dial10:45am
Navigate phone maze to a humanFollow prompts
Average wait
Current wait4
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, chat, web
Quality of communication81%
Quality of help85%
Customer votes407
Information last updatedSat Jan 15 2022 10:00:00 GMT+0000 (Coordinated Universal Time)'s Best Toll-Free/800 Customer Phone Number

This is's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a agent. This phone number is's Best Phone Number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-762-3336 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, has 1 phone number. It's not always clear what is the best way to talk to representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting - by phone or otherwise

While 888-762-3336 is's best toll-free number, there are 3 total ways to get in touch with them. The next best way to talk to their customer support team may just be to tell GetHuman about your issue and let us try to find the best way to contact them or find help for that particular issue. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. If you think this information is inaccurate or know of other ways to contact please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for

What is GetHuman's Relationship to

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our GameStop Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Experian Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like GameStop or Experian. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. Contact Info

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