St. Regis Hotels Customer Service

Phone Number & Contact Info

St. Regis Hotels's Best Phone Number

Toll-free·Calls Customer Service·Most popular St. Regis Hotels number

How do I talk to a live human at St. Regis Hotels?

A:Say, "Representative" at the first menu, next say, "Representative" again.

Does St. Regis Hotels offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this St. Regis Hotels phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say, "Representative" at the first menu, next say, "Representative" again.
Here is how our research team describes the way the St. Regis Hotels phone system greets you: Would you like to learn more about the Marriott Bonvoy Express card? Say "yes" or "no."
Below are some clips we've found from St. Regis Hotels's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Marriott. If you are calling to book a new I'm not quite sure what I still didn't hear you clearly. Press one if you're calling to book a new reservation. Or press two for help with something else."
Excerpt from a call with St. Regis Hotels
Thursday, January 11, 2024 9:29 PM

The first phone menu

"Thank you for calling Marriott. If you are calling to book a new I'm not quite sure what I still didn't hear you clearly. Before I transfer you, if you are currently a married I'm sorry. I didn't understand. In order to help you, I need to know who's calling. Or to enter your phone number, press two.
Press one if you're calling to book a new reservation.
Or press two for help with something else."
Excerpt from a call with St. Regis Hotels
Thursday, January 11, 2024 9:29 PM

What are the hours and when should I call?

St. Regis Hotels operates the call center for this 888-625-5144 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 92 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this St. Regis Hotels phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like St. Regis Hotels staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call St. Regis Hotels is Tuesday. The most busy day to call is Thursday. Again, this is based on a sample of 92 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Tuesday.

The best time to call St. Regis Hotels

In summation, the best day to call St. Regis Hotels is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that St. Regis Hotels staffs the call center well on Tuesday.

Why Customers Call St. Regis Hotels

If you have time to do a bit of reading before you call St. Regis Hotels, we recommend you read over some of our problem-specific articles.

Are pets allowed at St. Regis Hotels?

Yes, St. Regis Hotels welcome pets to provide a comfortable stay for both guests and their furry friends. We understand that pets are part of the family, which is why we gladly accommodate them. Our pet-friendly policy includes a range of services and amenities to ensure their well-being. Upon arrival, pets receive a warm welcome with a personalized greeting and a dedicated host to cater to their needs. Additionally, we offer a variety of pet-friendly amenities such as beds, bowls, treats, and toys to make their stay exceptional. Please note that some restrictions and fees may apply, so we recommend contacting the specific St. Regis Hotel you plan to stay at for detailed information on our pet policy.

What are the amenities offered at St. Regis Hotels?

St. Regis Hotels offer a wide range of luxurious amenities to ensure an unforgettable stay. As a guest, you will have access to impeccable services such as personalized butler service, available 24/7 to cater to your every need. Enjoy exquisite dining experiences at our world-class restaurants, offering delectable cuisine crafted by renowned chefs. Relax and rejuvenate at our signature Rem├Ęde Spa, offering indulgent treatments and state-of-the-art facilities. Stay active in our fully equipped fitness centers or take a dip in our stylish swimming pools. Business travelers can take advantage of our well-equipped meeting rooms and business centers. Complimentary Wi-Fi, in-room safes, and valet parking are also provided. St. Regis Hotels pride themselves on delivering exceptional amenities to create an unparalleled experience for their guests.

What is the policy on smoking at St. Regis Hotels?

At St. Regis Hotels, we strive to provide a comfortable and healthy environment for all our guests. Therefore, we have implemented a strict no-smoking policy throughout all our properties. Smoking is not permitted in any indoor areas, including guest rooms, public spaces, and restaurants. In compliance with local laws and regulations, designated outdoor smoking areas are available for those who choose to smoke. We kindly request our guests to be considerate of others and use these designated areas. By maintaining a smoke-free environment, we ensure a pleasant stay for all of our guests and promote the well-being of everyone at St. Regis Hotels.

Top St. Regis Hotels customer service problems

Click the link above to get answers to just about any St. Regis Hotels customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is St. Regis Hotels's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a St. Regis Hotels agent. This phone number is St. Regis Hotels's best phone number because 552 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-625-5144 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call St. Regis Hotels first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, St. Regis Hotels has 1 phone number. It's not always clear what is the best way to talk to St. Regis Hotels representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for St. Regis Hotels. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like St. Regis Hotels. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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