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Ssense.com Customer Service

Phone Number & Contact Info

Ssense.com's Best Phone Number

877-773-6735
Toll-free·Calls Customer Service·Most popular Ssense.com number
Q:

How do I talk to a live human at Ssense.com?

A:Calling this Ssense.com number should go right to a real human being
Q:

Does Ssense.com offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8:30am-5:30pm EST. The least busy day is Friday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Ssense.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Ssense.com number should go right to a real human being
Below are some clips we've found from Ssense.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling SSENSE. For service in English, press one. Thank you. If you are calling from a smartphone, you can save time by using our self-service option. Press one to receive a link by text message where you can request a price adjustment, request a return, check on your order status, or modify your order."
Excerpt from a call with Ssense.com
Monday, February 5, 2024 6:03 PM

They may ask you to enter information with the dial pad

"Thank you for calling SSENSE. For service in English, press one. Your call may be monitored for training and quality assurance purposes. For more information, consult our privacy policy online If you prefer that this call not be recorded, dial three. All of our agents are currently helping other clients. You can press two at any time to have the next available agent call you back. To be called back on this number, dial one.
To enter a number to be called back on, dial two.
Please enter a number followed by the pound key."
Excerpt from a call with Ssense.com
Friday, April 5, 2024 4:36 PM
In fact, much of this information on this page is superfluous because this Ssense.com phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Ssense.com operates the call center for this 877-773-6735 phone number Mon-Fri 8:30am-5:30pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 106 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ssense.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ssense.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Ssense.com is Friday. The most busy day to call is Tuesday, which averages 218% more phone calls by comparison. Again, this is based on a sample of 106 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Fri
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Ssense.com

In summation, the best day to call Ssense.com is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Ssense.com staffs the call center well on Friday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Ssense.com

Below is a sample of recent calls to Ssense.com, and their purpose. Are any of these similar to the reason you are trying to call?
Return refund status inquiry: "My order was returned eight business days ago, and I still haven't received my refund."
- From a call lasting 6m 4s , May 14, 2024 2:15 PM
Question about return and pricing: "Can I give you the order number? So I'm assuming this size will be back in stock, but will the price be the same?"
- From a call lasting 7m 29s , May 9, 2024 2:40 PM
Tracking number discrepancy: "I'm just wondering why UPS gave me a different tracking number."
- From a call lasting 10m 18s , May 3, 2024 1:53 PM
Issue with order delivery: "And it's like it's been ten days already, and I was also promised that you guys would get back to me once you have like, once you're getting updates from UPS."
- From a call lasting 18m 52s , Apr 29, 2024 3:28 PM
Delivery date inquiry: "I'm just wondering whether I need to order another one or shall I wait for this one."
- From a call lasting 4m 44s , Apr 24, 2024 1:51 PM
Order address change: "I wanted to give another address because my order got canceled with the first one."
- From a call lasting 10m 36s , Apr 23, 2024 5:10 PM
Issue with delivery address: "UPS delivered it to the wrong location, now concerned about another order with a potential delivery issue."
- From a call lasting 8m 23s , Apr 23, 2024 1:00 PM
Tracking package delivery issue: "It says out for delivery, and that blue bar is three quarters the way over, but it it doesn't give you anything."
- From a call lasting 25m 47s , Feb 20, 2024 2:15 PM
Inquiring about delayed order: "Yeah. Because when I track the order, it says delayed."
- From a call lasting 20m 25s , Feb 14, 2024 6:21 PM
Wrong item received: "I received a wrong item in my order and I've never returned anything before, so I didn't know how to go about it."
- From a call lasting 17m 1s , Feb 5, 2024 6:05 PM

Conclusion and closing notes

This is Ssense.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ssense.com agent. This phone number is Ssense.com's best phone number because 1,932 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-773-6735 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Ssense.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Ssense.com has 1 phone number. It's not always clear what is the best way to talk to Ssense.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Ssense.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ssense.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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