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Can I cancel or change my order?

Asked 2 years ago
When it comes to order adjustments at Ssense.com, there are specific guidelines to consider. Once an order has been placed, it is processed quite quickly, which can make changes or cancellations a bit challenging. Typically, customers have a limited window of time in which to request changes or cancellations after their order has been made. If a customer desires to make adjustments or cancel their order, it is advisable to act quickly. Generally, this requires logging into the customer account where the order was placed or using the order confirmation details to follow the appropriate procedures outlined on the website. It is important to review the terms associated with order modifications, as certain items may be subject to different rules regarding cancellation. Additionally, once an order begins the shipping process, it is often no longer possible to make any changes. For those who may find themselves needing to return an item after receiving it, Ssense has a return policy that allows returns within a specific timeframe. For the most accurate and up-to-date information, interested customers should refer directly to the relevant sections of the Ssense.com website, where they can find further details on order management.
Answered Jul 21st 2025

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