What are your policies regarding damaged or defective items?

Ssense.com maintains a commitment to quality and customer satisfaction, and they have specific policies in place regarding damaged or defective items. If a customer receives an item that is damaged or defective, it is advisable to act promptly. Typically, customers are encouraged to report any issues within a certain period after receiving their order, as this allows for a smoother resolution process. Once an issue is reported, customers may be given the option to exchange the item, receive a refund, or in certain cases, a repair may be proposed depending on the situation and the nature of the defect. It is important to ensure that all original packaging and tags are retained, as this helps substantiate the claim and assists in the return or exchange procedure. Documentation, such as photographs of the damaged or defective item, may also be required to expedite the process. Information about returns, exchanges, and specific conditions can usually be found under the customer service section of the Ssense.com website. Each product category may have its own guidelines, so it is beneficial to review the policies that pertain to the specific item in question. If you are looking for further details, the customer service or policies section on the current Ssense.com webpage is a great resource for accurate and updated information.