How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Southwest Gas - Southern Nevada phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2 at 1st prompt, then # at 2nd prompt OR keep pressing 0
Below are some clips we've found from Southwest Gas - Southern Nevada's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Southwest Gas.
We are currently experiencing higher than usual call volume with extended hold times.
For fastest service, go to my account dot s w gas dot com.
Once again, that's my account dot s w gas dot com.
There, you can start, stop, or transfer service, make a payment, and view or update usage and billing in information without waiting.
Hold times are generally higher on Mondays and the day after a holiday.
Lower wait times usually occur on Wednesdays and Thursdays.
For account and billing information, press one.
To make a payment or review payment options, press two."
Excerpt from a call with Southwest Gas - Southern Nevada
Tuesday, February 6, 2024 12:34 AM
What are the hours and when should I call?
Southwest Gas - Southern Nevada operates the call center for this 877-860-6020 phone number Mon-Fri 9am-5pm PT.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 37 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Southwest Gas - Southern Nevada phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Southwest Gas - Southern Nevada staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Southwest Gas - Southern Nevada is Monday.The most busy day to call is Wednesday.Again, this is based on a sample of 37 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Southwest Gas - Southern Nevada is Monday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Southwest Gas - Southern Nevada staffs the call center well on Monday.
More Ways to Contact Southwest Gas - Southern Nevada Customer Service
There are of course other ways to contact Southwest Gas - Southern Nevada customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- Southwest Gas - Southern Nevada customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Southwest Gas - Southern Nevada's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Southwest Gas - Southern Nevada agent. This phone number is Southwest Gas - Southern Nevada's best phone number because 222 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-860-6020 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Southwest Gas - Southern Nevada first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Southwest Gas - Southern Nevada has 1 phone number. It's not always clear what is the best way to talk to Southwest Gas - Southern Nevada representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Southwest Gas - Southern Nevada. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Southwest Gas - Southern Nevada. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.