I didn't catch that. Please say Rapid Rewards or press one, a new reservation or press two, Change an existing reservation or press three. Flight status information or press four."
Calling this phone number appears to be hit or miss, as I ran into problems when calling Southwest Airlines. Initially, this was a good experience, as I had no problem either getting connected to Southwest or getting to the automated system. I found it very easy to find a selection from Southwest's vast menu of options, and I had no issue getting the system to send me to a representative when needed.
Among the choices available in the automated system are booking a flight, checking your Rapid Rewards account balance, changing an existing reservation and checking a gift card's balance. If you don't like the options that are presented, you can tell the system that it's something else and get new options.
However, I ran into problems when I asked to speak to a representative. Initially, this had no issues, as I was placed on hold and told that someone would be right with me. I was also told that I could book a flight by going through Southwest Airlines' website, where it would be faster. After two loops through the messages, I heard a dial tone play and thought I was going to be taken to a representative.
However, nobody was on the other end when I was supposedly connected. I waited for someone to actually answer, but I only heard silence on the other end. I waited another minute for someone to answer, but nobody ever responded before I hung up.
Upon checking, this is the main number for Southwest and it's supposed to be openĀ 24 hours a day, so that shouldn't have been an issue. This call appears to have run into technical difficulties. Based on that, I'd still use the number because the automated system works well, but I'd prep for potential issues with a response.
This is Southwest Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Southwest Airlines agent. This phone number is Southwest Airlines's Best Phone Number because 162,408 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-435-9792 include Change Booking, Question About A Booking, Flight Inquiry, Special Request, Refund a Charge and other customer service issues. The Southwest Airlines call center that you call into has employees from Texas and is open 24 hours, 7 days according to customers. In total, Southwest Airlines has 3 phone numbers. It's not always clear what is the best way to talk to Southwest Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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