Sole Fitness Customer Service

Phone Number & Contact Info

Sole Fitness's Best Phone Number

Toll-free·Calls Customer Service·Most popular Sole Fitness number

How do I talk to a live human at Sole Fitness?

A:Calling this Sole Fitness number should go right to a real human being

Does Sole Fitness offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Thursday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Sole Fitness phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Sole Fitness number should go right to a real human being
In fact, much of this information on this page is superfluous because this Sole Fitness phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Sole Fitness operates the call center for this 866-780-7653 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sole Fitness phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sole Fitness staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Sole Fitness is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Sole Fitness

In summation, the best day to call Sole Fitness is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Sole Fitness staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Sole Fitness

If you have time to do a bit of reading before you call Sole Fitness, we recommend you read over some of our problem-specific articles.

What is the warranty on Sole Fitness equipment?

The warranty on Sole Fitness equipment varies depending on the specific product. Generally, they offer lifetime warranties on the frame and motor of their treadmills, ellipticals, and bikes. For instance, the treadmills come with a lifetime warranty on the frame, motor, and deck, with other parts covered for up to five years. Ellipticals have a lifetime warranty on the frame, with five years coverage on the parts and electronics. Bikes also feature a lifetime frame warranty, with three to five years of coverage for parts and electronics. Additionally, Sole Fitness provides a one-year labor warranty for all equipment. It is advisable to check the specific warranty details for each product, as some variations might exist.

What is the weight capacity of Sole Fitness ellipticals?

The weight capacity of Sole Fitness ellipticals varies depending on the model. However, generally, these ellipticals have a weight capacity range of 300-400 pounds. The specific weight limits can be found in the product descriptions or specifications on the Sole Fitness website. It is important to consider the weight capacity when choosing an elliptical as exceeding the limit may affect its performance and durability. Sole Fitness aims to provide reliable and durable exercise equipment suitable for a wide range of users, ensuring a comfortable and safe workout experience.

What is the return policy for Sole Fitness products?

The return policy for Sole Fitness products allows for a 30-day trial period, starting from the date of delivery. If you are not completely satisfied with your purchase, you can return the product within this timeframe. However, the item must be in its original packaging and in a resalable condition. Sole Fitness offers a full refund, excluding shipping and handling costs, upon receiving the returned product. It is essential to obtain a Return Merchandise Authorization (RMA) number from Sole Fitness customer service before sending the item back. Additionally, customers are responsible for arranging and covering the return shipping costs. Once the return is processed, the refund will be issued within 7-14 business days.

Top Sole Fitness customer service problems

Click the link above to get answers to just about any Sole Fitness customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Sole Fitness's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sole Fitness agent. This phone number is Sole Fitness's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-780-7653 include Become a member, Cancel membership, Complaint, Overcharge/Strange charge and other customer service issues. Rather than trying to call Sole Fitness first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Sole Fitness has 1 phone number. It's not always clear what is the best way to talk to Sole Fitness representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Sole Fitness. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sole Fitness. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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