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Soccer.com Customer FAQ

Top Answers & How-to Guides

What is Soccer.com's Phone Number?

The question we are asked most often is about how to talk to Soccer.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I track the progress of my return?

Yes, Soccer.com provides a tracking system for returns that allows you to monitor the progress of your return. Once you have initiated...
Ask any question you have about Soccer.com customer service, get an answer now.
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Returns and Exchanges

How Do I Return an Item to Soccer.com?

As a Soccer.com customer, getting the product you want and one that meets your needs is important. If you are not satisfied with your...
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What is the return policy for Soccer.com?

At Soccer.com, we want all our customers to be fully satisfied with their purchases. Therefore, we offer a hassle-free return policy....
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Can I exchange an item instead of returning it?

Yes, customers can exchange an item instead of returning it at Soccer.com. We understand that sometimes a different size or color may...
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What is the timeframe for returning an item?

The timeframe for returning an item to Soccer.com is 30 days from the date of purchase. We understand that sometimes you may need to...
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Do I have to pay for return shipping?

Yes, customers are responsible for covering the cost of return shipping. However, Soccer.com offers a hassle-free return policy, allowing...
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Can I return personalized or customized items?

No, personalized or customized items cannot be returned or exchanged on Soccer.com. This is because these items are made specifically...
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Do I need the original packaging for a return?

No, you do not need the original packaging for a return. Soccer.com understands that original packaging may get damaged or discarded...
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How will I receive my refund for a returned item?

To receive a refund for a returned item, please follow the following process. Firstly, ensure that the returned item meets the necessary...
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Are there any items that are not eligible for return?

Yes, there are certain items that are not eligible for return at Soccer.com. Personalized or customized products, including jerseys...
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Can I track the progress of my return?

Yes, Soccer.com provides a tracking system for returns that allows you to monitor the progress of your return. Once you have initiated...
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Return Process

How long does it take to process a return?

The return processing time at Soccer.com may vary depending on certain factors. Typically, once the returned item is received by Soccer.com,...
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Help me with my Soccer.com customer service issue

Ask any question you have about Soccer.com customer service. We will do our best to get you answers right away.
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