Sleep Central Customer Service

Phone Number & Contact Info

Sleep Central's Best Phone Number

800-288-1853
Toll-free·Calls Customer Service·Most popular Sleep Central number
Q:

How do I talk to a live human at Sleep Central?

A:Press 1
Q:

Does Sleep Central offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri: 9am-5pm. The least busy day is Thursday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Sleep Central phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1
Below are some clips we've found from Sleep Central's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Sleep Central. Did you know you can place your CPAP supply order at w w w dot rotech dot com? Just click the CPAP supplies box. Monday through Friday, or you can email us at any time at help sleep central dot com. Visit our online retail store, shop rotech dot com today and discover a world of CPAP product including CPAP machines, travel paps, masks, cleaners, and more. Please listen carefully as our options have recently changed. To place a resupply order, press one. To check the status of a resupply order, press two."
Excerpt from a call with Sleep Central
Monday, January 8, 2024 2:22 PM

The first phone menu

"You for calling Sleep Central. Did you know you can place your CPAP supply order at w w w dot rotech dot com? Just click the CPAP supplies box. Monday through Friday, or you can email us at any time at help sleep central dot com. Visit our online retail store, shop rotech dot com today and discover a world of CPAP products including CPAP machines, travel paps, masks, cleaners, and more. Please listen carefully as our options have recently changed.
To place a resupply order, press one.
To check the status of a resupply order, press two."
Excerpt from a call with Sleep Central
Thursday, February 1, 2024 4:25 PM

What are the hours and when should I call?

Sleep Central operates the call center for this 800-288-1853 phone number Mon-Fri: 9am-5pm. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 451 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sleep Central phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sleep Central staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Sleep Central is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 451 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Sleep Central

In summation, the best day to call Sleep Central is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Sleep Central staffs the call center well on Thursday.

Why Customers Call Sleep Central

If you have time to do a bit of reading before you call Sleep Central, we recommend you read over some of our problem-specific articles.

What is Sleep Central?

Sleep Central is a comprehensive resource and online platform dedicated to providing information, guidance, and assistance for achieving optimal sleep health. It serves as a one-stop hub for all things related to sleep, offering various resources, articles, and tips to help individuals understand and overcome sleep problems such as insomnia, sleep apnea, and restless leg syndrome. Sleep Central aims to educate and empower users by offering accurate and up-to-date information on sleep disorders, sleep hygiene, and the science of sleep. Additionally, it offers personalized advice, sleep trackers, and online support communities to help individuals track their sleep patterns and connect with others experiencing similar sleep issues. Whether you're looking to improve overall sleep quality or seeking solutions for a specific sleep problem, Sleep Central is here to help you achieve restful and rejuvenating sleep.

Are the products at Sleep Central safe and tested?

Yes, all the products at Sleep Central are guaranteed to be safe and thoroughly tested. We prioritize the wellbeing of our customers, and therefore only offer products that meet strict safety standards. Each item undergoes rigorous testing to ensure it meets all necessary quality and safety regulations. We work closely with reputable manufacturers and suppliers who adhere to strict industry guidelines. Additionally, Sleep Central has a dedicated team of experts who review and evaluate each product to guarantee its safety. You can confidently purchase from Sleep Central knowing that all our products are proven and safe for use.

Top Sleep Central customer service problems

Click the link above to get answers to just about any Sleep Central customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Sleep Central, and their purpose. Are any of these similar to the reason you are trying to call?
Missing CPAP accessories: "I placed an order for CPAP accessories online two weeks ago, but only received a new machine without the mask and headgear."
- From a call lasting 9m 28s , Jun 6, 2024 4:25 PM
Issue with sleep apnea machine: "I'm trying to sort out my brother in law's sleep apnea machine, and it was showing a code."
- From a call lasting 8m 44s , Feb 1, 2024 4:25 PM
Returning CPAP machine rental: "Hi. My name is Shirley Womack, and, I have a CPAP machine. And I was renting it I want to know where do I return it back into."
- From a call lasting 11m 55s , Jan 8, 2024 2:22 PM

More Sleep Central Customer Service Contacts

There are of course other ways to contact Sleep Central customer service besides the phone. Below we list the best ones, by medium.

Sleep Central Customer Email Addresses

help@sleepcentral.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Sleep Central will reply our your email.

Conclusion and closing notes

This is Sleep Central's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sleep Central agent. This phone number is Sleep Central's best phone number because 2,706 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-288-1853 include Where to buy, Complaint, Repairs, Returns, Warranty claim and other customer service issues. Rather than trying to call Sleep Central first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Sleep Central has 1 phone number. It's not always clear what is the best way to talk to Sleep Central representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Sleep Central. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sleep Central. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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