Sherwin-Williams Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Sherwin-Williams?
Q:
Does Sherwin-Williams offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Thursday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Sherwin-Williams below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Sherwin-Williams phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1
What are the hours and when should I call?
Sherwin-Williams operates the call center for this 800-474-3794 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 64 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Sherwin-Williams call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sherwin-Williams phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sherwin-Williams staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Sherwin-Williams is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 64 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.
The best time to call Sherwin-Williams
In summation, the best day to call Sherwin-Williams is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Sherwin-Williams staffs the call center well on Friday.
Why Customers Call Sherwin-Williams
If you have time to do a bit of reading before you call Sherwin-Williams, we recommend you read over some of our problem-specific articles.
What is Sherwin-Williams return policy?
Sherwin-Williams has a hassle-free return policy that allows customers to easily return any unused and unopened products within 30 days of purchase. Customers are required to provide a valid proof of purchase, such as a receipt, and the original payment method should be presented for a full refund. However, in the case of defective or damaged products, Sherwin-Williams stands by their commitment and will gladly replace or refund the item even after the 30-day period. Additionally, custom-made paints, stains, and special order items are ineligible for return or refund. Sherwin-Williams aims to ensure customer satisfaction by providing their valued clients with a flexible and fair return policy. For any further inquiries or assistance, customers can contact their local Sherwin-Williams store.
What is the Sherwin-Williams loyalty program?
The Sherwin-Williams loyalty program is called the Sherwin-Williams PRO+ Loyalty Program. It is designed to reward and benefit professional customers who frequently shop at Sherwin-Williams stores. As a member of this program, professionals can earn exclusive perks, discounts, and personalized offers. The PRO+ Loyalty Program provides access to dedicated customer service representatives, meaning professionals can receive personalized assistance and product recommendations tailored to their specific needs. By participating in the program, members can also accumulate points on qualifying purchases and redeem them for valuable rewards. This loyalty program by Sherwin-Williams aims to support professionals in their businesses and provide them with additional value through various rewards and benefits.
What are the store hours for Sherwin-Williams locations?
Sherwin-Williams store hours vary by location. Generally, most Sherwin-Williams stores are open from Monday to Friday, with opening times typically falling between 7:00 am and 8:00 am. Closing times can range between 5:00 pm and 7:00 pm. Additionally, many stores extend their operating hours on Saturdays, opening earlier and closing later compared to weekdays. On Sundays, Sherwin-Williams stores commonly have reduced hours or may be closed entirely. However, it is important to note that exact store hours can differ depending on the specific location, as each store may have its own unique schedule. To find the precise operating hours for a specific Sherwin-Williams location, it is advisable to use the store locator feature on the official Sherwin-Williams website or contact the desired store directly.
Top Sherwin-Williams customer service problems
Click the link above to get answers to just about any Sherwin-Williams customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Conclusion and closing notes
This is Sherwin-Williams's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sherwin-Williams agent. This phone number is Sherwin-Williams's best phone number because 384 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-474-3794 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call Sherwin-Williams first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Sherwin-Williams has 1 phone number. It's not always clear what is the best way to talk to Sherwin-Williams representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Sherwin-Williams. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sherwin-Williams. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.