Scottrade Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Scottrade?
A:Don't push anything, just remain on the line. You can also use our free service that can talk to Scottrade for you and report back. Q:
Does Scottrade offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes. The longest hold times are on Monday, and the shortest are on Friday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Scottrade below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Scottrade phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't push anything, just remain on the line.
Below are some clips we've found from Scottrade's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to TD Ameritrade. To hear about the dates when TD Ameritrade sends out your tax documents, press nine.
Otherwise, please stay on the line.
For assistance with an existing account, please press one."
Excerpt from a call with Scottrade
Thursday, February 29, 2024 5:06 PM
They may ask you to say or enter information
"All accounts have now moved to Charles Schwab. Your call will be transferred to a Schwab representative.
Hello. You've reached Schwab, and we're glad you called.
If you have an existing Schwab account or transitioning TD Ameritrade Inc account, please say or enter the last four digits of your Social Security number."
Excerpt from a call with Scottrade
Wednesday, July 10, 2024 12:59 PM
What are the hours and when should I call?
Scottrade operates the call center for this 800-454-9272 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 148 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Scottrade call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Scottrade phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Scottrade staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Scottrade is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 148 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.
The best time to call Scottrade
In summation, the best day to call Scottrade is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Scottrade number, but it is also the day with the shortest hold times.
Why Customers Call Scottrade
If you have time to do a bit of reading before you call Scottrade, we recommend you read over some of our problem-specific articles.
What are the fees for trading on Scottrade?
Scottrade offers competitive fees for trading to ensure transparency and value for its customers. The basic online equity trades cost a flat fee of $7 per trade, with no hidden charges. This rate applies whether the trade is executed online or with the assistance of a broker. Additional services like broker-assisted trades incur an extra $32 fee. Options trades involve a $7 charge, plus $1.25 per contract. Mutual funds have no transaction fee, but a $17 fee applies for transaction-fee mutual funds. Bond trades come with a $35 fee, and there may be other fees imposed by the bond issuer. Scottrade aims to provide fair and straightforward fees for hassle-free trading experiences.
Can I trade options on Scottrade?
Yes, you can trade options on Scottrade. Scottrade offers a variety of options trading services to help you execute your investment strategy. You have access to options trading tools and resources such as option chains, advanced option strategies, and market analysis to assist you in making informed decisions. Scottrade also provides educational materials and webinars that can help you learn about options trading and improve your understanding of this investment vehicle. Whether you are a beginner or an experienced options trader, Scottrade aims to support your trading needs by offering a platform that accommodates different types of traders.
Can I trade on margin with Scottrade?
Yes, Scottrade offers margin trading to eligible customers. Trading on margin allows you to borrow funds from Scottrade to increase your buying power and potentially increase potential profits. However, it is important to note that margin trading involves greater risks and may result in substantial losses, as well as additional interest charges. Scottrade has specific requirements and guidelines for margin accounts, including minimum equity requirements and potential margin call situations. Before engaging in margin trading, it is strongly advised that you fully understand the risks involved and carefully review Scottrade's margin account agreement and applicable terms. It is also recommended to consult with a financial advisor to determine if margin trading is suitable for your individual financial goals and risk tolerance.
Top Scottrade customer service problems
Click the link above to get answers to just about any Scottrade customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Scottrade, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiry about deceased husband's stocks: "I'm Deborah Brown calling in regards to my husband, I just wanna know what his stocks were after he passed away."- From a call lasting 16m 23s , Jul 10, 2024 1:10 PM
Seeking information on husband's account: "I was just calling to see if he has any thing left or what's going on or what I need to do."- From a call lasting 7m 7s , Jul 10, 2024 12:59 PM
Account balance inquiry: "I wanted to get a balance on this former Scottrade account."- From a call lasting 7m 7s , Jun 26, 2024 3:50 PM
Account access assistance: "I need to know my account numbers to get into my account."- From a call lasting 22m 42s , Feb 29, 2024 5:06 PM
More Scottrade Customer Service Contacts
There are of course other ways to contact Scottrade customer service besides the phone. Below we list the best ones, by medium.
Scottrade Customer Service Live Chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Scottrade provides this option.
Scottrade Customer Help Desk / Web Support
As a last, sometimes only, resort- Scottrade customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Scottrade's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Scottrade agent. This phone number is Scottrade's best phone number because 888 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-454-9272 include Get financial advice and other customer service issues. Rather than trying to call Scottrade first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Scottrade has 1 phone number. It's not always clear what is the best way to talk to Scottrade representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Scottrade. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Scottrade. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.