Samsonite Customer Service

Phone Number & Contact Info

Samsonite's Best Phone Number

Toll-free·Calls Customer Service·Most popular Samsonite number

How do I talk to a live human at Samsonite?

A:Press 2

Does Samsonite offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-4pm EST. The least busy day is Thursday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

Samsonite Customer Phone Numbers

Warranty & Repairs

Toll-free · Mon-Fri 8am-4pm EST · Press 1 · If you would like to talk via text, press 1. Place an order, check the status or request a refund, order questions, or product questions, press 2. For warranty, repairs, spare parts requests, or lock information, press 3.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Samsonite phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2
Here is how our research team describes the way the Samsonite phone system greets you: If you would like to talk via text, press 1. Place an order, check the status or request a refund, order questions, or product questions, press 2. For warranty, repairs, spare parts requests, or lock information, press 3.

What are the hours and when should I call?

Samsonite operates the call center for this 800-765-2247 phone number Mon-Fri 8am-4pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 58 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Samsonite phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Samsonite staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Samsonite is Thursday. The most busy day to call is Friday, which averages 157% more phone calls by comparison. Again, this is based on a sample of 58 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call Samsonite

In summation, the best day to call Samsonite is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Samsonite staffs the call center well on Thursday.

Why Customers Call Samsonite

If you have time to do a bit of reading before you call Samsonite, we recommend you read over some of our problem-specific articles.

What is the warranty on Samsonite products?

The warranty on Samsonite products varies depending on the specific item. However, Samsonite provides a limited global warranty that covers manufacturing defects and faulty workmanship. Generally, the warranty period lasts for a certain number of years from the date of purchase. To determine the exact warranty for a particular product, customers should refer to the warranty card or the product's documentation. The warranty does not cover damages caused by misuse, mishandling, normal wear and tear, or airline mishandling. Samsonite aims to repair or replace any defective item within the warranty period. To claim warranty service, customers should retain their purchase receipt and contact Samsonite's customer service or the authorized retailer from where the item was purchased.

What payment methods does Samsonite accept?

Samsonite accepts various payment methods to provide convenience to its customers. We offer secure online transactions through major credit cards, including Visa, MasterCard, American Express, and Discover. Customers can also use PayPal to make their purchases. In addition to these options, Samsonite accepts Apple Pay for seamless transactions through compatible devices. For customers preferring offline payments, we gladly accept payments through personal checks and money orders. It should be noted that orders paid by check will be shipped once the payment is cleared. We strive to offer a wide range of payment options to ensure a hassle-free shopping experience for all our customers.

Can I personalize or monogram my Samsonite product?

Yes, Samsonite offers personalization and monogram services for their products. By adding a unique touch to your luggage or bag, you can make it stand out and easily identifiable. Samsonite allows customers to customize their travel essentials with names, initials, or other preferred designs. Personalization options range from embossing to engraving, ensuring a durable and stylish finish that suits individual preferences. This service enables customers to create one-of-a-kind pieces that not only reflect their identity but also serve as practical and stylish travel companions. Samsonite's personalization feature adds a personalized touch to their products, making them trusted and versatile choices for globetrotters who seek both functionality and style.

Top Samsonite customer service problems

Click the link above to get answers to just about any Samsonite customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Samsonite, and their purpose. Are any of these similar to the reason you are trying to call?
Luggage wheel issue: "My Samsonite luggage wheel is not rolling properly when it's loaded down."
- From a call lasting 12m 21s , May 10, 2024 4:02 PM
Zipper issue on luggage: "The big suitcase has issues with the zipper and won't close all the way, so I need to have that replaced."
- From a call lasting 22m 17s , Apr 3, 2024 7:57 PM
Seeking warranty assistance: "I have a question about my new Samsung purchase and getting the warranty without the purchase set."
- From a call lasting 4m 51s , Apr 1, 2024 6:04 PM
Zipper issue on luggage: "My zipper has come off on the front, I don't know if that's covered."
- From a call lasting 4m 9s , Mar 26, 2024 7:06 PM
Promo code inquiry: "So that's why I'm calling you to find out what would be the promo code that I would put in to get that ten percent discount on my order."
- From a call lasting 6m 31s , Mar 12, 2024 5:26 PM
Assistance with suitcase wheels: "I have an older suitcase, but we're trying to confirm the tags in it, because the wheels need replacement and the lining might need to be cut to replace them."
- From a call lasting 5m 11s , Feb 29, 2024 4:07 PM
Seeking help with suitcase wheels: "I have a since tonight, suitcase with, you know, the wheels on it."
- From a call lasting 26m 19s , Feb 29, 2024 2:44 PM

More Samsonite Customer Service Contacts

There are of course other ways to contact Samsonite customer service besides the phone. Below we list the best ones, by medium.

Samsonite Customer Service Live Chat

shop.samsonite.com - Customer Service
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Samsonite provides this option.

Samsonite Customer Email Addresses

questions@samsonite.com - Customer Service
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Samsonite will reply our your email.

Samsonite Customer Help Desk / Web Support

shop.samsonite.com - Customer Service
Click "Questions?" in the lower left
As a last, sometimes only, resort- Samsonite customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Samsonite's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Samsonite agent. This phone number is Samsonite's best phone number because 1,272 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-765-2247 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Samsonite first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email or chat. In total, Samsonite has 2 phone numbers. It's not always clear what is the best way to talk to Samsonite representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Samsonite. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Samsonite. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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