Sainsbury's Customer Service

Phone Number & Contact Info

Sainsbury's's Best Phone Number

0800 328 1700
Calls Customer Service·Most popular Sainsbury's number

How do I talk to a live human at Sainsbury's?

A:When they are busy you get cutoff before you can speak to someone. To avoid this press 0 at every automated menu prompt. You will then be placed on hold but you won't get disconnected.

Does Sainsbury's offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Friday, and the shortest are on Monday. How is this calculated?

Sainsbury's Customer Phone Numbers

Customer Service

0800 636 262
24 hours, 7 days · Calling this Sainsbury's number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Sainsbury's phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: When they are busy you get cutoff before you can speak to someone. To avoid this press 0 at every automated menu prompt. You will then be placed on hold but you won't get disconnected.

What are the hours and when should I call?

Sainsbury's operates the call center for this 0800 328 1700 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 341 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Sainsbury's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Sainsbury's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Sainsbury's is Thursday. The most busy day to call is Monday. Again, this is based on a sample of 341 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.

The best time to call Sainsbury's

In summation, the best day to call Sainsbury's is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Sainsbury's staffs the call center well on Thursday.

Why Customers Call Sainsbury's

If you have time to do a bit of reading before you call Sainsbury's, we recommend you read over some of our problem-specific articles.

What is the Sainsbury's Price Match Promise?

The Sainsbury's Price Match Promise is a guarantee that ensures customers receive the best value for their groceries. If an identical branded product is found cheaper at Asda, Morrisons, or Tesco, Sainsbury's will match that price. To qualify for the Price Match Promise, customers must purchase a minimum of ten different products, including at least one comparable branded item. The comparison includes own-label products, fresh food, and household essentials. If the Price Match criteria are met, Sainsbury's will automatically deduct the difference in prices from the total bill at the checkout, ensuring customers never pay more for their shopping. This commitment enables Sainsbury's customers to shop with confidence, knowing they are getting the best prices available.

What are the benefits of having a Sainsbury's Nectar card?

The Sainsbury's Nectar card offers numerous benefits to its users. Firstly, it allows customers to collect Nectar points for every pound spent, either in-store or online, at Sainsbury's and with select partners. These points can be redeemed for discounts and savings on future purchases or for various rewards from Sainsbury's partners such as Argos, eBay, and Vue Cinemas. Secondly, Nectar cardholders gain access to exclusive offers and promotions tailored to their preferences, enabling them to save even more money while shopping. Additionally, the card provides personalized bonus point offers based on shopping habits. Lastly, Nectar cardholders can also take advantage of special events and experiences, such as priority access to sales or early access to concert tickets. Overall, the Sainsbury's Nectar card enhances the shopping experience by rewarding customers, offering discounts, and providing personalized perks.

Top Sainsbury's customer service problems

Click the link above to get answers to just about any Sainsbury's customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Sainsbury's Customer Service Contacts

There are of course other ways to contact Sainsbury's customer service besides the phone. Below we list the best ones, by medium.

Sainsbury's Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- Sainsbury's customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Sainsbury's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Sainsbury's agent. This phone number is Sainsbury's's best phone number because 2,046 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 0800 328 1700 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Sainsbury's first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Sainsbury's has 2 phone numbers. It's not always clear what is the best way to talk to Sainsbury's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Sainsbury's. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Sainsbury's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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