SBC DSL Support Phone Number

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  • Calls SBC DSL Support's Customer Service department
  • The average hold time is 33m
  • Hours are 24 hours, 7 days
  • The best time to call is 2pm
  • Reach a live SBC DSL Support agent: Say "Sales".
  • What you hear when you call: AT&T - Please say what you are calling about.

Calling SBC DSL Support Customer Care at 877-722-3755

Dec 1, 2023

A business or consumer might call the SBC DSL customer service number, 877-722-3755, to inquire about new Internet service upgrades or to request help with a technical issue. When I called the number, I was surprised to hear I had reached AT&T. However, since I have AT&T Internet service, I decided to see what I could learn about improving my current service. I selected the option to add service to an existing account. I wanted to know if my area has faster Internet service available.

The system recognized my number and said it would use it to look up my account. It then asked me if I was moving, and when I said no, the system told me to wait while it handled my request. After that exchange, it said it would get someone from customer service to help.

The customer service agent answered and identified herself by first name. She asked for my name, and I told her. She wanted to know how she could help me. She said she needed my password to look into what type of service I have and check what is available in my service area. I was still concerned about an AT&T agent answering a number I had called for another Internet provider. I told her I was trying to reach SBC DSL, and she said the number I called was correct. That still didn’t make me feel comfortable giving her my password. It wasn’t that I didn’t trust her, but I could not see a reason to share a password.

The call experience was not bad, as the options offered by the automated voice response system were straightforward. There was no extended wait to speak to a human, which I can appreciate. The customer service associate’s demeanor was upbeat and friendly. She appeared to want to help me, but I was unwilling to provide my security information to get an answer to what I felt was a simple question. The system knew what number I was calling from, so my address and service area zip code should have been available to the associate. That should have been adequate for answering my question.

I am sure companies know what services they offer in an area and should not need my password to provide that basic information. My password is a safety feature that protects me, and I’m not willing to risk sharing it with someone I feel does not need it. It’s one thing if I had a problem that I needed a technician to troubleshoot, but that was not the purpose of my call.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Reasons customers like you called recently

I don't recall my password for sbcglobal account. I don't know the user name or recover...
JAMES WALRUFF ******@***.com*** Valued SBCGLOBAL Mail user,*We noticed that your email...
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I am trying to regain access to my old SBCGlobal email address. My email is S...
Hello I am trying to sign in to my old sbcglobal email but I am locked out of it someho...
Email service has been hacked at *****@***.com and I am not able To change my password...
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I cannot reset my password. I have tried the security questions and one of them won’t w...

SBC DSL Support Customer Phone Number 877-722-3755 - Stats

Phone number to dial877-722-3755
Call-back availableYES
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial2pm
Average wait33 minutes
Current wait35 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone
Quality of communication87%
Quality of help79%
Customer votes310
Information last updatedSat Mar 16 2024 09:00:00 GMT+0000 (Coordinated Universal Time)

SBC DSL Support's Best Toll-Free/800 Customer Phone Number

This is SBC DSL Support's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a SBC DSL Support agent. This phone number is SBC DSL Support's Best Phone Number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-722-3755 include and other customer service issues. Rather than trying to call SBC DSL Support first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, SBC DSL Support has 1 phone number. It's not always clear what is the best way to talk to SBC DSL Support representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to SBC DSL Support?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like SBC DSL Support. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Beyond the Phone Number

For more general information about SBC DSL Support, other (non-phone) ways of contacting them, and for guidance on common customer issues, visit out SBC DSL Support Customer Service article.
SBC DSL Support Customer Service

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