Rogers Cable Customer Service

Phone Number & Getting a Rep

Rogers Cable Customer Service number

800-880-3452
Toll-free·Calls Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this Rogers Cable number?

A:Press 1, then 1, then 1 again in quick succession.
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Tuesday, and the most busy day is Wednesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Rogers Cable Customer Service?

A:The average hold time is 3 minutes. The longest hold times are on Wednesday, and the shortest are on Monday.

All Rogers Cable customer service contact information

This is the #2 most popular Rogers Cable phone number out of 2. Click above to go back to the main customer service number and other contact information, including Rogers Cable email addresses, twitter handles, and live chat options.

More Rogers Cable Customer Phone Numbers

Billing

888-764-3771
Main phone number · Toll-free · 24 hours, 7 days · Press 1 for English, then press the star button, next press 0. · Please enter your phone number, then press pound. If you are new to Rogers, press star.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Rogers Cable phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 1, then 1 again in quick succession.
Here is how our research team describes the way the Rogers Cable phone system greets you: For billing and payments, press 1. For technical support, press 2. For sales, press 3. For account changes and other inquiries, press 4.
Below are some clips we've found from Rogers Cable's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"If new to Rogers, press I'll use your phone number to retrieve your account. So please enter it now."
Excerpt from a call with Rogers Cable
Thursday, September 19, 2024 2:29 AM

What are the hours and when should I call?

Rogers Cable operates the call center for this 800-880-3452 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 98 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rogers Cable phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rogers Cable staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Rogers Cable is Tuesday. The most busy day to call is Wednesday, which averages 229% more phone calls by comparison. Again, this is based on a sample of 98 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Quietest
Wed
Busiest
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call

In summation, the best day to call Rogers Cable is Tuesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Rogers Cable staffs the call center well on Tuesday.

Why call this Rogers Cable number?

Below is a sample of recent calls to Rogers Cable, and their purpose. Are any of these similar to the reason you are trying to call?
: ""
- From a call lasting 3m 4s , Sep 19, 2024 2:29 AM
: ""
- From a call lasting 1m 48s , Aug 30, 2024 12:31 AM
Troubleshooting cable TV issue: "My TV isn't working, just a black screen with HDMI message."
- From a call lasting 9m 34s , Jun 28, 2024 6:36 PM

Calling this Rogers Cable Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Apr 29, 2024

Calling Rogers Cable was really easy and straightforward. The company has a robust online menu, making it simple to get to where I needed to be and ask my questions. I was asked if I was an existing Rogers customer or a new customer, and I said I was a new customer. Upon doing this, that meant I didn't have to provide an account or phone number to prove that I was with Rogers.

I got through the menu in a matter of minutes and was almost immediately connected to Shawn, who asked for my name and how he could assist me. I said that I was going to be moving soon and wanted to know what prices would be for cable and internet. Shawn asked what address I would be setting up services at, and I said that I didn't know my address yet, as I was waiting on my complex to provide it. He said that wasn't a problem and he could provide pricing on the basic bundle.

He then asked how many people would be using the internet and if anyone would be working from home so that he could get the best plan possible for our needs. I said we'd have two people using it and I worked from home, so he recommended going no lower than the 500 MB internet service. He told me that plan would start at $109.99 CAD per month. I then asked what the next-highest plan, and he told me that the 1.5 GB service was available for $119.99 per month. I then thanked him for the information and we ended the call.

Overall, I was really pleased with this call. Getting through was very easy, with no delays or issues getting any questions answered. If I do ever need help from Rogers, I would use this number without hesitation.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

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