Ridgid Tool Company Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at Ridgid Tool Company?
A:Press 1, then press 1, then press 2; they ask you to know the model of the equipment you are calling about. You can also use our free service that can talk to Ridgid Tool Company for you and report back. Q:
Does Ridgid Tool Company offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Ridgid Tool Company below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Ridgid Tool Company phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then press 1, then press 2; they ask you to know the model of the equipment you are calling about
Below are some clips we've found from Ridgid Tool Company's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the RIDGID customer support line.
We're glad you're here. Please select from the following product options.
Options so we can direct your call to the appropriate RIDGID expert."
Excerpt from a call with Ridgid Tool Company
Thursday, July 11, 2024 9:33 PM
The first phone menu
"Thank you for calling the RIDGID customer support line. We're glad you're here.
Please select from the following product options so we can direct your call to the appropriate RIDGID expert.
For storage, press five. For welding tools, press six.
To hear warranty instructions, press seven.
To return to the main menu, press pound.
At any time, press pound to return to the main menu.
For all power tools and accessories, pressure washers, generators, compressors, and outdoor power equipment, press one.
For wet dry vacs, press two."
Excerpt from a call with Ridgid Tool Company
Wednesday, June 5, 2024 6:29 PM
After you press 4
"Thank you for calling Professional Tools customer support line.
Home of Greeley and Rigid products. This call may be monitored and recorded for quality assurance.
Please listen carefully as our options have changed.
For professional tools customer support, press one.
For professional tools technical support and warranty information, press two."
Excerpt from a call with Ridgid Tool Company
Tuesday, March 5, 2024 5:30 PM
After you press 5
"Thank you for calling Warner Co.
We appreciate your call. Our prompts have changed, so be sure to listen carefully.
Our business hours are eight AM to five PM, Monday through Friday, Eastern Standard Time.
To place an order, please use our appropriate portal to submit your order.
To find a distributor or report a problem with a distributor, please press five.
Press six for all other inquiries.
To cancel or change an existing order, please press one.
For pricing, inventory availability, or order status, please press two."
Excerpt from a call with Ridgid Tool Company
Monday, February 12, 2024 1:20 PM
What are the hours and when should I call?
Ridgid Tool Company operates the call center for this 800-474-3443 phone number 24 hours, 7 days. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 53 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Ridgid Tool Company call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ridgid Tool Company phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ridgid Tool Company staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ridgid Tool Company is Saturday. The most busy day to call is Thursday, which averages 850% more phone calls by comparison. Again, this is based on a sample of 53 calls made with our AI-powered, web-based phone in the last 90 days.
- Sun
- Mon
- Tue
- Wed
- Thu
- Busiest
- Fri
- Sat
- Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.
The best time to call Ridgid Tool Company
In summation, the best day to call Ridgid Tool Company is Tuesday.
Why Customers Call Ridgid Tool Company
If you have time to do a bit of reading before you call Ridgid Tool Company, we recommend you read over some of our problem-specific articles.
What is the warranty on Ridgid tools?
The warranty on Ridgid tools varies depending on the specific product. However, most Ridgid power tools and hand tools are covered by a Limited Lifetime Warranty against defects in material or workmanship. This means that if your Ridgid tool fails to perform properly due to a manufacturing defect or faulty materials, Ridgid will repair or replace it free of charge. However, normal wear and tear, misuse, and abuse are not covered under this warranty. Some products may have a shorter warranty period, such as batteries and accessories, which typically have a limited warranty of 1-3 years. To get more information about the warranty for a specific Ridgid tool, you can consult the product manual or visit their official website.
Do Ridgid tools come with accessories?
Yes, Ridgid tools are equipped with a range of accessories to enhance their functionality and versatility. Ridgid Tool Company understands the importance of providing customers with comprehensive toolkits. Many of their products, such as drills, saws, and impact drivers, come with a variety of accessories included in the purchase. These accessories can include but are not limited to drill bits, saw blades, batteries, chargers, and tool bags for convenient storage and transportation. Ridgid takes pride in ensuring that their tools not only meet the highest standards of performance and durability but also come fully equipped with the necessary accessories to tackle various tasks effectively.
What is the return policy for Ridgid tools?
The return policy for Ridgid tools ensures customer satisfaction. If you're dissatisfied with a Ridgid tool, you can return it within 90 days of purchase for a full refund or exchange. To initiate a return, you'll need the original receipt and proof of purchase. The tool must also be in its original condition and packaging. If you're unable to provide proof of purchase, Ridgid may accept returns at their discretion. Additionally, some items may have specific return policies due to their nature, so it's advised to check the packaging or consult with customer support. Ridgid strives to provide convenient and hassle-free returns to ensure their customers are satisfied with their tool purchases.
Top Ridgid Tool Company customer service problems
Click the link above to get answers to just about any Ridgid Tool Company customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ridgid Tool Company, and their purpose. Are any of these similar to the reason you are trying to call?
Issues with rigid battery: "I've been having a hard time.. battery that went down on me, and it's, like, brand new."- From a call lasting 6m 28s , Jul 11, 2024 9:33 PM
Inquiring about cut groovers: "Does Ridgid make a cut groover for three inch sked eighty pipe?"- From a call lasting 11m 50s , Apr 29, 2024 8:56 PM
More Ridgid Tool Company Customer Service Contacts
There are of course other ways to contact Ridgid Tool Company customer service besides the phone. Below we list the best ones, by medium.
Ridgid Tool Company Customer Help Desk / Web Support
As a last, sometimes only, resort- Ridgid Tool Company customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Ridgid Tool Company's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ridgid Tool Company agent. This phone number is Ridgid Tool Company's best phone number because 2,046 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-474-3443 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Ridgid Tool Company first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Ridgid Tool Company has 1 phone number. It's not always clear what is the best way to talk to Ridgid Tool Company representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ridgid Tool Company. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ridgid Tool Company. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.