Rhode Island Division of Motor Vehicles (DMV/RMV) Customer Service

Phone Number & Contact Info

Rhode Island Division of Motor Vehicles (DMV/RMV)'s Best Phone Number

401-462-4368
Calls Customer Service·Most popular Rhode Island Division of Motor Vehicles (DMV/RMV) number
Q:

How do I talk to a live human at Rhode Island Division of Motor Vehicles (DMV/RMV)?

A:Press 1, then 4, then 2.
Q:

Does Rhode Island Division of Motor Vehicles (DMV/RMV) offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8:30am-4pm EST. The least busy day is Friday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Rhode Island Division of Motor Vehicles (DMV/RMV) phone number to document the phone system.
Here is how our research team describes the way the Rhode Island Division of Motor Vehicles (DMV/RMV) phone system greets you: Thank you for calling the Rhode Island Division of Motor Vehicles. Please listen carefully as our menu has changed. For driver's licenses, state ID card, registration including financial responsibility and titles press 1. For the adjudication unit suspensions, revocation and reinstatements press 2. For disability placards press 3. For additional options press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1, then 4, then 2

What are the hours and when should I call?

Rhode Island Division of Motor Vehicles (DMV/RMV) operates the call center for this 401-462-4368 phone number Mon-Fri 8:30am-4pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 478 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rhode Island Division of Motor Vehicles (DMV/RMV) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rhode Island Division of Motor Vehicles (DMV/RMV) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Rhode Island Division of Motor Vehicles (DMV/RMV) is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 478 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Rhode Island Division of Motor Vehicles (DMV/RMV)

In summation, the best day to call Rhode Island Division of Motor Vehicles (DMV/RMV) is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Rhode Island Division of Motor Vehicles (DMV/RMV) staffs the call center well on Friday.

Calling this Rhode Island Division of Motor Vehicles (DMV/RMV) Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Sep 18, 2023

Getting the Rhode Island DMV on the phone can be quite difficult, as the call center only has employees working from 8:30 a.m. to 3:15 p.m. However, getting someone on the phone isn't really necessary because the Rhode Island DMV has set up one of the most extensive menus of any state DMV.

When you call, regardless of whether it's during business hours or not, you're taken to an extensive menu where you can choose what kind of question you're calling about. Customers have the option to request information about driver's licenses, registration, fees, chauffeur's licenses and other pertinent topics. When I called, I chose to ask for information about out-of-state drivers moving to Rhode Island, and after making four different selections on the menu, I was connected to the automated message for that question.

I was told that all new Rhode Island residents need to get their license within 30 days, and getting your new license must be done in person at a Rhode Island DMV location. I was also told that I would need to surrender my current out-of-state license, and it must be valid to be accepted. If it had expired, I would need to show my birth certificate to get my new license.

The message went on to tell me that I would need to bring my Social Security card, proof of my Rhode Island residency and an official L-1 application form to obtain my new license. The message further explained that any restrictions on my current out-of-state license would automatically transfer to my new license and that I'd need to pay $43.50 to get my new license. The message further explained that my new license would be valid for two years, at which time I could get a five-year license. I was then presented with menu options if I had any other questions or the option to hear the message again. 

Overall, I thought this was a fantastic setup that ensures anyone who calls can easily get the information they need 24 hours a day. This system allows customers who need basic information to get it from the automated system while leaving the customer service representatives free to help people who need more in-depth assistance. The menu is fairly easy to navigate and provides basically every option a person could want for help from a DMV call center.

The system answers questions completely and seems to anticipate everything a customer who has come to that menu might ask. There's no information left out, and there's nothing overlooked. Everything that a representative might cover with you is handled fully.

If this level of service is indicative of what the Rhode Island DMV customer service reps offer, I'd feel very comfortable asking one of them for assistance if I had a more personal DMV-related issue. For general questions, calling the automated system works very well.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Rhode Island Division of Motor Vehicles (DMV/RMV)

If you have time to do a bit of reading before you call Rhode Island Division of Motor Vehicles (DMV/RMV), we recommend you read over some of our problem-specific articles.

What are the fees for obtaining a duplicate registration?

The fees for obtaining a duplicate registration at the Rhode Island Division of Motor Vehicles (DMV/RMV) are as follows. For an original duplicate registration, the fee is $31.50. If the duplicate registration request is made less than or equal to 20 days before the registration's expiration date, the fee is $62.50. Additionally, if the registration has expired, the fee is $91.50. It is important to note that these fees are subject to change, so it is always recommended to check the DMV/RMV website or contact them directly for the most up-to-date information.

What documents do I need to apply for a learner's permit?

To apply for a learner's permit through the Rhode Island Division of Motor Vehicles (DMV/RMV), you will need specific documents. Firstly, you must provide proof of identity and age, such as a valid U.S. passport, birth certificate, or permanent resident card. Additionally, you must present documents that validate your Rhode Island residency, like a utility bill, rental agreement, or bank statement. Furthermore, proof of your Social Security number is required, typically via the Social Security card or a W-2 form. If you are under 18 years old, you'll need consent from a parent or legal guardian, who must accompany you and sign the application. Lastly, it is crucial to bring the appropriate fee in cash, check, or credit/debit card to cover any processing costs.

Top Rhode Island Division of Motor Vehicles (DMV/RMV) customer service problems

Click the link above to get answers to just about any Rhode Island Division of Motor Vehicles (DMV/RMV) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Rhode Island Division of Motor Vehicles (DMV/RMV) is extracted from issues that customers have reported to GetHuman.
Rhode Island Division of Motor Vehicles (DMV/RMV) issues reported to GetHuman

More Rhode Island Division of Motor Vehicles (DMV/RMV) Customer Service Contacts

There are of course other ways to contact Rhode Island Division of Motor Vehicles (DMV/RMV) customer service besides the phone. Below we list the best ones, by medium.

Rhode Island Division of Motor Vehicles (DMV/RMV) Customer Help Desk / Web Support

dmv.ri.gov - Customer Service
Online customer service support
As a last, sometimes only, resort- Rhode Island Division of Motor Vehicles (DMV/RMV) customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Rhode Island Division of Motor Vehicles (DMV/RMV)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rhode Island Division of Motor Vehicles (DMV/RMV) agent. This phone number is Rhode Island Division of Motor Vehicles (DMV/RMV)'s best phone number because 2,868 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 401-462-4368 include Local services, File a report, Complaint and other customer service issues. Rather than trying to call Rhode Island Division of Motor Vehicles (DMV/RMV) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Rhode Island Division of Motor Vehicles (DMV/RMV) has 1 phone number. It's not always clear what is the best way to talk to Rhode Island Division of Motor Vehicles (DMV/RMV) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Rhode Island Division of Motor Vehicles (DMV/RMV). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rhode Island Division of Motor Vehicles (DMV/RMV). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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