Restaurant.com Customer Service

Phone Number & Contact Info

Restaurant.com's Best Phone Number

800-979-8985
Toll-free·Calls Customer Service·Most popular Restaurant.com number
Q:

How do I talk to a live human at Restaurant.com?

A:Directs you to email them at help@restaurant.com
Q:

Does Restaurant.com offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-8pm, Sat 9am-5pm, Sun 11am-3pm CST. The least busy day is Sunday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. How is this calculated?

Restaurant.com Customer Phone Numbers

Restaurant Owners Customer Service

877-640-1844
Toll-free · Mon-Fri 9am-5pm CST · For Restaurant Owners only ·

Corporate Offices

847-506-9680
Mon-Fri 8am-5pm EST · Don't press or say anything ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Restaurant.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Directs you to email them at help@restaurant.com
Below are some clips we've found from Restaurant.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Restaurant. Com. Your call is very important to us. For assistance with your account, to purchase or exchange a restaurant certificate, to redeem a Restaurant dot com gift card, or for any other inquiries, please visit help dot restaurant dot com. If you still need additional assistance, or have questions about a specials by Restaurant dot com purchase, please hold for the next available representative. This call may be recorded for quality assurance."
Excerpt from a call with Restaurant.com
Thursday, January 4, 2024 4:41 PM

What are the hours and when should I call?

Restaurant.com operates the call center for this 800-979-8985 phone number Mon-Fri 8am-8pm, Sat 9am-5pm, Sun 11am-3pm CT. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 217 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Restaurant.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Restaurant.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Restaurant.com is Sunday. The most busy day to call is Monday, which averages 1700% more phone calls by comparison. Again, this is based on a sample of 217 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Restaurant.com

In summation, the best day to call Restaurant.com is Tuesday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Restaurant.com staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Restaurant.com

If you have time to do a bit of reading before you call Restaurant.com, we recommend you read over some of our problem-specific articles.

What types of restaurants are available on Restaurant.com?

Restaurant.com offers a diverse range of restaurant options to suit various tastes and preferences. Our platform features an extensive collection of dining establishments including casual eateries, family-friendly restaurants, upscale fine dining venues, ethnic cuisines, and more. With thousands of participating restaurants nationwide, customers can explore an array of options, from local favorites to renowned chains. Whether craving Italian, Mexican, Thai, or American cuisine, our website presents a delightful assortment of choices. Moreover, our restaurant partners offer a variety of dining experiences, such as romantic atmospheres, lively sports bars, waterfront views, or cozy cafes, ensuring there is something for everyone. From quick bites to lavish meals, our restaurant inventory promises an exciting culinary adventure for any occasion.

Top Restaurant.com customer service problems

Click the link above to get answers to just about any Restaurant.com customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Restaurant.com, and their purpose. Are any of these similar to the reason you are trying to call?
Redeeming coupons with points: "I wanted four of them, but they only gave me two of them."
- From a call lasting 12m 13s , Jun 11, 2024 7:32 PM
Assistance with redeeming gift cards: "I have probably six, seven hundred dollars worth of guest gift cards and I need to cash them in."
- From a call lasting 10m 22s , Jun 7, 2024 9:14 PM
Questions about using gift card: "I'm just curious how this works, looking to go to a certain restaurant with a $200 Restaurant.com gift card."
- From a call lasting 2m 40s , Jun 7, 2024 8:52 PM
Missing certificates: "Where did my certificates go, ma'am?"
- From a call lasting 12m 1s , Jun 7, 2024 5:00 PM
Issue redeeming Groupon voucher: "I purchased a restaurant.com card from Groupon but I don't know how to redeem it, the code provided is not valid."
- From a call lasting 10m 37s , Jun 7, 2024 4:13 PM
Issue with gift card coupons: "I received four different ten dollar off coupons instead of a forty dollar one-time gift card."
- From a call lasting 10m 50s , Jun 6, 2024 5:37 PM
Assistance with gift cards: "I'm trying to get my gift cards taken care of and use my points for a discount at a restaurant."
- From a call lasting 25m 34s , Jun 6, 2024 4:44 PM
Redeeming gift card for discount: "I have a complimentary hundred dollar gift card, and I'm trying to take advantage of the over the bar, something about ten dollars off I wasn't sure how to do it."
- From a call lasting 10m 38s , Jun 6, 2024 4:29 PM
Difficulty redeeming gift card: "I've been trying to obtain it through your website, and it's saying that it's not able to find my account."
- From a call lasting 10m 41s , Jun 6, 2024 4:11 PM
Resetting password: "I seem to be locked out of my Restaurant.com account and need help resetting my password."
- From a call lasting 6m 51s , Jun 6, 2024 1:46 PM

More Restaurant.com Customer Service Contacts

There are of course other ways to contact Restaurant.com customer service besides the phone. Below we list the best ones, by medium.

Restaurant.com Customer Email Addresses

help@restaurant.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Restaurant.com will reply our your email.

Restaurant.com Customer Help Desk / Web Support

restaurant-com.custhelp.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Restaurant.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Restaurant.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Restaurant.com agent. This phone number is Restaurant.com's best phone number because 17,886 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-979-8985 include Refund request, Complaint and other customer service issues. Rather than trying to call Restaurant.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Restaurant.com has 3 phone numbers. It's not always clear what is the best way to talk to Restaurant.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Restaurant.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Restaurant.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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