A:Directs you to email them at help@restaurant.com.You can also use our free service that can talk to Restaurant.com for you and report back.
Q:
Does Restaurant.com offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-8pm, Sat 9am-5pm, Sun 11am-3pm CST.The least busy day is Sunday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Restaurant.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Restaurant.com phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Directs you to email them at help@restaurant.com
Below are some clips we've found from Restaurant.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Restaurant.
Com. Your call is very important to us. For assistance with your account, to purchase or exchange a restaurant certificate, to redeem a Restaurant dot com gift card, or for any other inquiries, please visit help dot restaurant dot com.
If you still need additional assistance, or have questions about a specials by Restaurant dot com purchase, please hold for the next available representative.
This call may be recorded for quality assurance."
Excerpt from a call with Restaurant.com
Thursday, January 4, 2024 4:41 PM
What are the hours and when should I call?
Restaurant.com operates the call center for this 800-979-8985 phone number Mon-Fri 8am-8pm, Sat 9am-5pm, Sun 11am-3pm CT.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 304 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Restaurant.com call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Restaurant.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Restaurant.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Restaurant.com is Sunday.The most busy day to call is Friday, which averages 2633% more phone calls by comparison.Again, this is based on a sample of 304 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
Restaurant.com offers a diverse range of restaurant options to suit various tastes and preferences. Our platform features an extensive collection of dining establishments including casual eateries, family-friendly restaurants, upscale fine dining venues, ethnic cuisines, and more. With thousands of participating restaurants nationwide, customers can explore an array of options, from local favorites to renowned chains. Whether craving Italian, Mexican, Thai, or American cuisine, our website presents a delightful assortment of choices. Moreover, our restaurant partners offer a variety of dining experiences, such as romantic atmospheres, lively sports bars, waterfront views, or cozy cafes, ensuring there is something for everyone. From quick bites to lavish meals, our restaurant inventory promises an exciting culinary adventure for any occasion.
Click the link above to get answers to just about any Restaurant.com customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Restaurant.com, and their purpose. Are any of these similar to the reason you are trying to call?
Transfer account credit: "Just transfer my credit to my new email account."
- From a call lasting 9m 23s , Jun 21, 2024 1:41 PM
Redeeming coupons with points: "I wanted four of them, but they only gave me two of them."
- From a call lasting 12m 13s , Jun 11, 2024 7:32 PM
Assistance with redeeming gift cards: "I have probably six, seven hundred dollars worth of guest gift cards and I need to cash them in."
- From a call lasting 10m 22s , Jun 7, 2024 9:14 PM
Questions about using gift card: "I'm just curious how this works, looking to go to a certain restaurant with a $200 Restaurant.com gift card."
- From a call lasting 2m 40s , Jun 7, 2024 8:52 PM
Missing certificates: "Where did my certificates go, ma'am?"
- From a call lasting 12m 1s , Jun 7, 2024 5:00 PM
Issue redeeming Groupon voucher: "I purchased a restaurant.com card from Groupon but I don't know how to redeem it, the code provided is not valid."
- From a call lasting 10m 37s , Jun 7, 2024 4:13 PM
Issue with gift card coupons: "I received four different ten dollar off coupons instead of a forty dollar one-time gift card."
- From a call lasting 10m 50s , Jun 6, 2024 5:37 PM
More Restaurant.com Customer Service Contacts
There are of course other ways to contact Restaurant.com customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Restaurant.com will reply our your email.
As a last, sometimes only, resort- Restaurant.com customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Restaurant.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Restaurant.com agent. This phone number is Restaurant.com's best phone number because 17,886 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-979-8985 include Refund request, Complaint and other customer service issues. Rather than trying to call Restaurant.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Restaurant.com has 3 phone numbers. It's not always clear what is the best way to talk to Restaurant.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Restaurant.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Restaurant.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.