Rackspace Hosting Customer Service

Phone Number & Contact Info

Rackspace Hosting's Best Phone Number

800-961-4454
Toll-free·Calls Customer Service·Most popular Rackspace Hosting number
Q:

How do I talk to a live human at Rackspace Hosting?

A:All support calls are answered by people
Q:

Does Rackspace Hosting offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Rackspace Hosting phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: All support calls are answered by people

What are the hours and when should I call?

Rackspace Hosting operates the call center for this 800-961-4454 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 18 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Rackspace Hosting phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Rackspace Hosting staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Rackspace Hosting is Monday. The most busy day to call is Wednesday. Again, this is based on a sample of 18 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call Rackspace Hosting

In summation, the best day to call Rackspace Hosting is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Rackspace Hosting staffs the call center well on Monday.

Why Customers Call Rackspace Hosting

If you have time to do a bit of reading before you call Rackspace Hosting, we recommend you read over some of our problem-specific articles.

What is Rackspace Hosting?

Rackspace Hosting is a leading provider of managed cloud services and hosting solutions for businesses around the world. With a robust infrastructure, they offer a range of services designed to optimize and simplify IT operations. Rackspace provides scalable and reliable cloud hosting, managed dedicated servers, and multi-cloud management tools to enable businesses to efficiently run their applications and websites. Their team of experts actively monitors and manages the infrastructure, ensuring high-performance and security. Rackspace Hosting also offers specialized solutions for e-commerce, big data, and other industry-specific requirements. With their focus on customer success, Rackspace helps businesses leverage the power of the cloud while minimizing the complexities and challenges typically associated with managing IT infrastructure.

What services does Rackspace Hosting offer?

Rackspace Hosting offers a comprehensive range of services for businesses seeking reliable and scalable solutions. They provide managed cloud services, including public, private, and hybrid cloud environments, enabling businesses to leverage the power of the cloud while maintaining control and security. Additionally, Rackspace Hosting offers dedicated hosting options, allowing companies to have their own dedicated servers with customizable configurations and guaranteed uptime. They specialize in managing and optimizing infrastructure, including servers, networks, and storage, to ensure high performance and availability. Rackspace also provides managed security services to protect against cyber threats and ensure compliance with industry standards. Their services are backed by a team of experts available 24/7 to provide support and guidance for businesses of all sizes.

What is the pricing structure for Rackspace Hosting plans?

Rackspace offers a range of hosting plans to cater to diverse business needs. The pricing structure is based on factors such as the chosen plan, additional services, and resources required. Rackspace offers both managed and self-managed hosting options, allowing customers to select the level of support they require. The pricing varies accordingly, with managed services typically costing more due to the added support and expertise provided. In addition, the resources and features included in each plan also impact the pricing. Customers can contact Rackspace directly for a customized quote based on their specific requirements and discuss any additional services they may need. Rackspace aims to provide transparent pricing and flexibility to ensure customers find a plan that fits their budget and requirements.

Top Rackspace Hosting customer service problems

Click the link above to get answers to just about any Rackspace Hosting customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Rackspace Hosting Customer Service Contacts

There are of course other ways to contact Rackspace Hosting customer service besides the phone. Below we list the best ones, by medium.

Rackspace Hosting Customer Service Live Chat

rackspace.com - Customer Service
Click "Live Chat" on the right side of the page.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Rackspace Hosting provides this option.

Rackspace Hosting Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Rackspace Hosting will reply our your email.

Conclusion and closing notes

This is Rackspace Hosting's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Rackspace Hosting agent. This phone number is Rackspace Hosting's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-961-4454 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call Rackspace Hosting first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or email. In total, Rackspace Hosting has 1 phone number. It's not always clear what is the best way to talk to Rackspace Hosting representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Rackspace Hosting. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Rackspace Hosting. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Rackspace Hosting Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!