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Qwest Customer Service

Phone Number & Contact Info

Qwest's Best Phone Number

866-642-0444
Toll-free·Calls Residential Internet Customer Service·Most popular Qwest number
Q:

How do I talk to a live human at Qwest?

A:In order to talk to an agent, you must have a phone number that is listed with them.
Q:

Does Qwest offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Monday, and the shortest are on Friday. How is this calculated?

Qwest Customer Phone Numbers

Billing

800-244-1111
Toll-free · 24 hours, 7 days · Press 0#, then 0# and wait · CenturyLink - Are you already a customer or calling about a recent order? Say "yes" or press 1. Otherwise, say "no" or press 2.

Repairs

800-573-1311
Toll-free · 24 hours, 7 days · Calling this Qwest number should go right to a real human being · CenturyLink - Are you already a customer or calling about a recent order? Say "yes" or press 1. Otherwise, say "no" or press 2.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Qwest phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: In order to talk to an agent, you must have a phone number that is listed with them.
Here is how our research team describes the way the Qwest phone system greets you: CenturyLink - Are you already a customer or calling about a recent order? Say "yes" or press 1. Otherwise, say "no" or press 2.
Below are some clips we've found from Qwest's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to CenturyLink. Please listen carefully. Our options have recently changed. If you are already a CenturyLink customer or you are calling about a recent order, say yes or press one. Otherwise, say no or press two."
Excerpt from a call with Qwest
Friday, February 23, 2024 4:23 PM

The first phone menu

"Welcome to CenturyLink. Please listen carefully. Our options have recently changed.
If you are already a CenturyLink customer or you are calling about a recent order, say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with Qwest
Tuesday, March 26, 2024 3:51 PM

What are the hours and when should I call?

Qwest operates the call center for this 866-642-0444 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 56 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Qwest phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Qwest staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Qwest is Saturday. The most busy day to call is Friday, which averages 800% more phone calls by comparison. Again, this is based on a sample of 56 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Thu
Fri
Busiest
Sat
Quietest

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call Qwest

In summation, the best day to call Qwest is Wednesday.

Why Customers Call Qwest

If you have time to do a bit of reading before you call Qwest, we recommend you read over some of our problem-specific articles.

What is Qwest's cancellation policy?

Qwest's cancellation policy is designed to provide flexibility and ease to its customers. If you decide to cancel your Qwest service, you can do so without incurring any early termination fees within the first 30 days of service activation. However, after the initial 30-day period, a cancellation fee may apply. The specific cancellation fee depends on the type of service and the agreement you have with Qwest. It is recommended to review your service agreement or contact Qwest's customer service for detailed information regarding cancellation fees. Qwest aims to ensure customer satisfaction and strives to make the cancellation process as straightforward as possible while adhering to applicable terms and conditions.

What services does Qwest offer?

Qwest offers a comprehensive range of services to meet a variety of needs. Our services include high-speed internet, digital phone service, and advanced TV options. With our high-speed internet, customers can enjoy reliable and fast connections for all their online activities, whether it's streaming, gaming, or working from home. Our digital phone service provides crystal-clear voice quality, unlimited local and long-distance calling, and a host of convenient features. And with our advanced TV options, customers can access a wide selection of channels, on-demand content, and the ability to pause, rewind, and record live TV. We strive to provide top-notch customer service and innovative solutions to enhance your communication and entertainment experience.

What is the coverage area of Qwest's network?

Qwest's network covers a vast area, providing coverage to customers across multiple states in the United States. Our network extends to major cities and towns, encompassing urban, suburban, and rural areas, ensuring a reliable connection for our customers wherever they may be. With an extensive network infrastructure, Qwest delivers high-quality voice, data, and video services, whether for residential or business purposes. Our coverage area includes states such as Arizona, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, and Wyoming. Furthermore, our network is continually expanding and improving to meet the growing demands of our customers and to ensure an enhanced connectivity experience.

Top Qwest customer service problems

Click the link above to get answers to just about any Qwest customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Qwest, and their purpose. Are any of these similar to the reason you are trying to call?
Request to remove telephone lines: "We need someone to take down or raise the telephone lines at our new home in a rural area."
- From a call lasting 13m 17s , Feb 23, 2024 4:25 PM

More Qwest Customer Service Contacts

There are of course other ways to contact Qwest customer service besides the phone. Below we list the best ones, by medium.

Qwest Customer Service Live Chat

qwest.com - Customer Service
Click on "Chat Live Now"
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Qwest provides this option.

Qwest Customer Service on X (formerly Twitter)

@TalkToQwest - Customer Service
Customer service Twitter feed
Qwest, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Qwest Customer Help Desk / Web Support

qwest.com - Customer Service
Customer service web page
As a last, sometimes only, resort- Qwest customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Qwest's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Qwest agent. This phone number is Qwest's best phone number because 2,814 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-642-0444 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Qwest first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or twitter. In total, Qwest has 3 phone numbers. It's not always clear what is the best way to talk to Qwest representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Qwest. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Qwest. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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