Mon-Fri 5am-5pm PST · Direct to a human · For sales, orders, or subscription questions, press 1. For installation or conversion or login questions, press 2. For technical support, press 3.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Quicken below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Quicken phone number to document the phone system.
Here is how our research team describes the way the Quicken phone system greets you: For sales, orders, or subscription questions, press 1. For installation or conversion or login questions, press 2. For technical support, press 3.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait on the line
Below are some clips we've found from Quicken's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"We experience a very high call volume on Mondays.
If your issue isn't urgent, you may try calling back Tuesday through Friday for a shorter wait.
Thank you for calling Quicken.
For sales, order, or subscription questions, press one.
For install and conversion or password and login issues, press two."
Excerpt from a call with Quicken
Monday, February 5, 2024 4:34 PM
The first phone menu
"We experience a very high call volume on Mondays.
If your issue isn't urgent, you may try calling back Tuesday through Friday for a shorter wait.
Thank you for calling Quicken.
For sales, order, or subscription questions, press one.
For install and conversion or password and login issues, press two."
Excerpt from a call with Quicken
Monday, May 13, 2024 11:14 PM
After you press 3
"For technical support, press three.
For problems getting your bank account transactions or connecting to your financial institution, please press one."
Excerpt from a call with Quicken
Monday, June 3, 2024 8:38 PM
What are the hours and when should I call?
Quicken operates the call center for this 888-311-7276 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 165 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Quicken call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Quicken phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Quicken staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Quicken is Wednesday.The most busy day to call is Monday, which averages 118% more phone calls by comparison.Again, this is based on a sample of 165 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call Quicken is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Quicken staffs the call center well on Wednesday.
Calling Quicken's customer service line was surprisingly easy. At first, I was nervous, because they are a well-known personal finance company, and there are probably hundreds of questions that people could have about the software. That meant that I envisioned thousands of people calling. I really didn't have time for a long phone call, but decided to take my chances and see what would happen. I figured if it took more than 15 minutes I would have to call back later when I had more time, but I was very pleasantly surprised.
As mentioned, I imagine most people call because of issues with the software, but I was calling because I wanted to get a few answers before I invested in the software. I have very particular financial needs, and I feel better talking to an actual person before making an investment. Since Quicken is digital software, however, I was worried that I would not be able to connect to a person. The trend these days seems to be that digital companies instead refer you to online forums or chats and I did not want that to happen. Luckily, it did not.
When I first called the number, I was thanked for calling Quicken by an automated message system. It then said, "For sales, orders, or subscription questions, press 1. For installation, conversion, or password and log-in issues, press 2. For technical support, press 3." I took a second to think about which would be the best choice since I had not yet purchased the product, and decided to go with option 1. I figured the sales department would be the best equipped to answer my question.
The next directory told me that for questions about a refund, subscriptions, or auto-renew, press 1. It then said, otherwise, press 2. I didn't own the product yet, so I pressed 2. The same automated process then told me that the call may be recorded for coaching or training purposes. There was a brief pause, and then a customer agent named Alex picked up. I was in shock that it took me less than a few minutes to be connected with an agent. The agent had a slight accent, but I could understand him clearly and within just a few minutes I was able to get answers to my questions and get off the phone.
If all customer service phone calls were this easy I would call everyone before purchasing their programs.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Quicken
If you have time to do a bit of reading before you call Quicken, we recommend you read over some of our problem-specific articles.
Yes, you can access Quicken online. Quicken offers a web-based version called Quicken Online that allows you to access your financial information from any device with an internet connection. Quicken Online provides secure access to your personal finances, allowing you to track your income and expenses, view account balances, and manage your budget. It enables you to link your bank accounts, credit cards, and other financial accounts to automatically import and categorize your transactions. With Quicken Online, you can also set financial goals, create custom reports, and receive email alerts for bill reminders. It provides the convenience and flexibility of accessing your financial data anytime, anywhere, without the need for desktop software.
Quicken Loans is a leading online mortgage lending company that offers a convenient and efficient way for people to secure home loans. As America's largest mortgage lender, it specializes in providing various loan options, including refinancing, purchasing, and home equity loans. Quicken Loans simplifies the mortgage process by enabling customers to apply and manage their loans entirely online, ensuring a fast and hassle-free experience. With a strong focus on technology and innovation, Quicken Loans ensures transparency, personalized guidance, and competitive rates for its clients. Striving to provide outstanding customer service, Quicken Loans has earned a solid reputation for its commitment to simplifying and streamlining the mortgage lending process.
The system requirements for Quicken vary depending on the specific version and edition you are using. Generally, Quicken recommends a computer with at least a Pentium 4 or equivalent processor, 1GB or more of RAM, and 450MB of available disk space. It also requires a minimum display resolution of 1024x768 and an internet connection for certain features. Quicken is compatible with Windows 7, 8, and 10 operating systems, but for Mac users, Quicken for Mac requires a Mac computer running macOS 11 (Big Sur) or higher. It is important to note that these are minimum requirements, and for optimal performance, it is recommended to have a more powerful computer system. For more detailed information about the system requirements, you can visit the official Quicken website.
Click the link above to get answers to just about any Quicken customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Quicken, and their purpose. Are any of these similar to the reason you are trying to call?
Access issue with QuickenLog: "I cannot get past twenty twenty one in my QuickenLog."
- From a call lasting 45s , Nov 11, 2024 5:09 PM
File recovery assistance: "My file has been deleted."
- From a call lasting 1m 29s , Nov 11, 2024 4:01 PM
Using Quicken offline: "Is it possible to use Quicken offline?"
- From a call lasting 6m 58s , Sep 3, 2024 3:30 PM
Update payment information: "I had a compromise on my card, so I wanna give you a different card."
- From a call lasting 7m 2s , Jul 10, 2024 5:12 PM
Issues with Quicken Deluxe package: "I have not been able to pull up old information and nothing's in the right categories after everything went haywire."
- From a call lasting 44m 15s , Jun 3, 2024 8:38 PM
Assistance with downloading transactions: "I'm having problems downloading my transactions for my Credit Union."
- From a call lasting 10m 11s , May 17, 2024 9:53 PM
Account cancellation request: "I need to cancel my account. I'm not using it anymore."
- From a call lasting 4m 59s , May 13, 2024 11:14 PM
Question about updates: "I got an email about an update but I don't want to do it."
- From a call lasting 13m 27s , Mar 5, 2024 8:22 PM
Information about why customers call Quicken is extracted from issues that customers have reported to GetHuman.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Quicken provides this option.
As a last, sometimes only, resort- Quicken customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Quicken's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Quicken agent. This phone number is Quicken's best phone number because 12,582 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-311-7276 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Quicken first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Quicken has 2 phone numbers. It's not always clear what is the best way to talk to Quicken representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Quicken. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Quicken. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
