Calling Quicken's customer service line was surprisingly easy. At first, I was nervous, because they are a well-known personal finance company, and there are probably hundreds of questions that people could have about the software. That meant that I envisioned thousands of people calling. I really didn't have time for a long phone call, but decided to take my chances and see what would happen. I figured if it took more than 15 minutes I would have to call back later when I had more time, but I was very pleasantly surprised.
As mentioned, I imagine most people call because of issues with the software, but I was calling because I wanted to get a few answers before I invested in the software. I have very particular financial needs, and I feel better talking to an actual person before making an investment. Since Quicken is digital software, however, I was worried that I would not be able to connect to a person. The trend these days seems to be that digital companies instead refer you to online forums or chats and I did not want that to happen. Luckily, it did not.
When I first called the number, I was thanked for calling Quicken by an automated message system. It then said, "For sales, orders, or subscription questions, press 1. For installation, conversion, or password and log-in issues, press 2. For technical support, press 3." I took a second to think about which would be the best choice since I had not yet purchased the product, and decided to go with option 1. I figured the sales department would be the best equipped to answer my question.
The next directory told me that for questions about a refund, subscriptions, or auto-renew, press 1. It then said, otherwise, press 2. I didn't own the product yet, so I pressed 2. The same automated process then told me that the call may be recorded for coaching or training purposes. There was a brief pause, and then a customer agent named Alex picked up. I was in shock that it took me less than a few minutes to be connected with an agent. The agent had a slight accent, but I could understand him clearly and within just a few minutes I was able to get answers to my questions and get off the phone.
If all customer service phone calls were this easy I would call everyone before purchasing their programs.
This is Quicken's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Quicken agent. This phone number is Quicken's Best Phone Number because 12,582 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-311-7276 include Returns, Cancel order, Change order, Technical support, Track order and other customer service issues. Rather than trying to call Quicken first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Quicken has 2 phone numbers. It's not always clear what is the best way to talk to Quicken representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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