Quicken Technical Support

Phone Number & Getting a Rep

Quicken Technical Support number

650-250-1900
Calls Technical Support·See main phone number & contact info
Q:

How do I talk to a human at this Quicken number?

A:Direct to a human
Q:

Does this phone number work 24/7?

A:No. Hours for this phone number are Mon-Fri 5am-5pm PST. The least busy day is Friday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Quicken Technical Support?

A:The average hold time is 4 minutes. The longest hold times are on Monday, and the shortest are on Friday.

All Quicken customer service contact information

This is the #2 most popular Quicken phone number out of 2. Click above to go back to the main customer service number and other contact information, including Quicken email addresses, twitter handles, and live chat options.

More Quicken Customer Phone Numbers

Customer Service

888-311-7276
Main phone number · Toll-free · 24 hours, 7 days · Just wait on the line · For sales, orders, or subscription questions, press 1. For installation or conversion or login questions, press 2. For technical support, press 3.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Quicken phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Direct to a human
Here is how our research team describes the way the Quicken phone system greets you: For sales, orders, or subscription questions, press 1. For installation or conversion or login questions, press 2. For technical support, press 3.

What are the hours and when should I call?

Quicken operates the call center for this 650-250-1900 phone number Mon-Fri 5am-5pm PT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 2,097 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Quicken phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Quicken staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Quicken is Friday. The most busy day to call is Tuesday. Again, this is based on a sample of 2,097 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call

In summation, the best day to call Quicken is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Quicken number, but it is also the day with the shortest hold times.

Calling this Quicken Customer Number

Christian Allen is the editor / author responsible for this content.
Oct 3, 2023

Quicken was fairly easy to call and get help from, even though it took me some time to reach someone who could help me. However, it's common for it to be harder to reach someone in technical support versus attempting to reach someone in sales. Given that it's software, technical support probably ends up fielding many of the phone calls, which is also probably why I had to wait for a bit to talk to someone. 

Of course, the time of day I called may not have helped. I will note that they don't have phone customer service in the evening hours. I tried calling around 9 p.m. EST the first time and discovered that they seem to keep business hours for their phone support line. As such, I didn't call again until around noon on a Friday, which admittedly was lunchtime and might explain why I had to wait longer to talk to someone. 

There are dozens of reasons why someone might find themselves on hold with Quicken. Some people, like me, may need help getting a part of the software to work. While it was loading on my Mac just fine, I was having issues with one of the spreadsheets and wanted someone to talk me through it. I do better talking to a person who can guide me through a process than attempting to do the same on my own after reading an answer in a forum. Others might have questions about the software and whether it has the capabilities to support their needs. 

Either way, the customer service wasn't bad, I just had to wait a few minutes. The directory was easy enough to get through. When I first called, an automated voice said, "Thank you for calling Quicken. For sales, orders, or subscriptions, press 1. For installation, conversion, passwords, or log-in, press 2. For technical support, press 3."

I pressed 3 since I had a technical problem and the automated voice gave me another set of options. It stated, "For problems getting your bank account transactions or connecting to your financial institution, press 1. For questions about paying your bills with Quicken, press 2. For all other technical support questions, press 3."

My question didn't fall into those categories so I pressed 3 and the automated agent asked if I was calling from a Windows computer or a Mac. I pressed 2 to signify I was calling from a Mac and it placed me on hold. The hold music was gentle and non-obtrusive, but it was well over ten minutes before anyone actually took my phone call. Once I got through, the representative was polite and helped me get the software to work.

Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
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