A:Press 1 then 1 then 1 then 5.Our free phone can also navigate phone menus to get a live human at Questrade for you.
Q:
Does Questrade offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Questrade below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Questrade phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then 1 then 1 then 5
Below are some clips we've found from Questrade's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"For calling Questrade Finance Group. To continue in English, press one.
To help us give you an excellent experience, this call may be monitored or recorded.
By staying on the line, you're consenting to have this call monitored or recorded.
If you know the extension of the person you are trying to reach, you can enter it any time.
Please choose one of the following. To speak with a customer service specialist about your self directed account, press one.
To open an account,
You have selected Questree client services."
Excerpt from a call with Questrade
Friday, January 5, 2024 12:00 AM
What are the hours and when should I call?
Questrade operates the call center for this 888-783-7866 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 251 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Questrade call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Questrade phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Questrade staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Questrade is Sunday.The most busy day to call is Monday, which averages 433% more phone calls by comparison.Again, this is based on a sample of 251 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Questrade is Wednesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Questrade staffs up on Wednesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Questrade
Below is a sample of recent calls to Questrade, and their purpose. Are any of these similar to the reason you are trying to call?
Transfer funds between accounts: "I'm calling because I have questions about making transfers between Questrade accounts."
- From a call lasting 34m 57s , Nov 21, 2024 2:17 PM
Inquiring about transferring funds: "So we're gonna probably move some of our assets over to Questrade."
- From a call lasting 41m 37s , Nov 2, 2024 3:31 PM
Clarification on RIF setup: "I needed some clarification on the total annual payment amount for the RIF."
- From a call lasting 7m 4s , Sep 19, 2024 4:38 PM
Account opening inquiry: "I was talking to my accountant who did my corporate history."
- From a call lasting 28m 25s , Sep 4, 2024 6:13 PM
Assistance with account activity: "Can you help me check if the transaction went through correctly?"
- From a call lasting 23m 40s , Jun 28, 2024 6:55 PM
Questioning transfer of portfolio: "We're considering transferring our retirement portfolio from Toronto Dominion Bank to Questrade to reduce fees and potentially have a portfolio managed by an adviser."
- From a call lasting 45m 9s , Mar 19, 2024 9:02 PM
Information about why customers call Questrade is extracted from issues that customers have reported to GetHuman.
This is Questrade's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Questrade agent. This phone number is Questrade's best phone number because 108 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-783-7866 include Get financial advice and other customer service issues. Rather than trying to call Questrade first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Questrade has 1 phone number. It's not always clear what is the best way to talk to Questrade representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Questrade. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Questrade. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.