Puget Sound Energy Customer Service

Phone Number & Contact Info

Puget Sound Energy's Best Phone Number

888-225-5773
Toll-free·Calls Customer Service·Most popular Puget Sound Energy number
Q:

How do I talk to a live human at Puget Sound Energy?

A:Don't press anything, just remain on the line.
Q:

Does Puget Sound Energy offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7:30am-6:30pm PST. The least busy day is Friday, and the most busy day is Wednesday.
Q:

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Puget Sound Energy phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press anything, just remain on the line.
Here is how our research team describes the way the Puget Sound Energy phone system greets you: Gas leak or smell gas: press 1. Power outage or dim lights: press 2. For anything else, please stay on the line.
Below are some clips we've found from Puget Sound Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Welcome to Puget Sound Energy. If you smell gas or to report a gas leak or cross bore, press one. For an outage update, order report a power outage, downed wire, dim or flickering lights, press two."
Excerpt from a call with Puget Sound Energy
Thursday, January 18, 2024 10:07 AM

The first phone menu

"Welcome to Puget Sound Energy. For anything else, please stay on the line.
If you smell gas or to report a gas leak or cross bore, press one.
For an outage update, order report a power outage, down wire, dim or flickering lights, press two."
Excerpt from a call with Puget Sound Energy
Monday, May 20, 2024 4:52 PM

What are the hours and when should I call?

Puget Sound Energy operates the call center for this 888-225-5773 phone number Mon-Fri 7:30am-6:30pm PT. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 368 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Puget Sound Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Puget Sound Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Puget Sound Energy is Friday. The most busy day to call is Wednesday. Again, this is based on a sample of 368 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Puget Sound Energy

In summation, the best day to call Puget Sound Energy is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Puget Sound Energy staffs the call center well on Friday.

Why Customers Call Puget Sound Energy

If you have time to do a bit of reading before you call Puget Sound Energy, we recommend you read over some of our problem-specific articles.

What are the accepted methods of payment for my Puget Sound Energy bill?

There are several convenient methods to pay your Puget Sound Energy bill. You can choose to pay online using a credit or debit card, or through your bank account. PSE also offers the option of automatic monthly deductions from your bank account or recurring credit/debit card payments. Another method is paying by phone via credit or debit card. Additionally, you can pay in person at an authorized payment location or by mail using a check or money order. Puget Sound Energy strives to provide flexible payment options to suit your preferences and make it easy for you to manage and pay your energy bill.

Are there any special programs or incentives available for energy-saving upgrades?

Yes, Puget Sound Energy offers a variety of special programs and incentives to encourage energy-saving upgrades. The programs include rebates for energy-efficient appliances, heating and cooling systems, insulation, and windows. Furthermore, customers can benefit from free energy assessments, which provide personalized recommendations for improving energy efficiency. Puget Sound Energy also provides financing options for qualifying customers, allowing them to make these upgrades more affordable. In addition, there are special initiatives for income-qualified customers, offering enhanced rebates and assistance to help make energy-saving upgrades accessible to everyone. These programs and incentives aim to reduce energy consumption, lower utility bills, and contribute to a more sustainable future for the Puget Sound region.

What are the available options for setting up automatic bill payments?

At Puget Sound Energy, we provide various options for setting up automatic bill payments, to ensure a convenient and hassle-free experience for our customers. Firstly, you can enroll in our Auto Pay service, which deducts the balance from your chosen bank account automatically each month. You can easily sign up through our website or by contacting our customer service team. Alternatively, you have the option to use our BillPay service with your financial institution, allowing you to authorize automated payments directly from your bank account. This can usually be set up through your online banking platform. Lastly, we also offer the choice to use third-party bill payment services, such as doxo or CheckFree, to set up automatic bill payments. These options provide flexibility and ease in managing and paying your energy bills with Puget Sound Energy.

Top Puget Sound Energy customer service problems

Click the link above to get answers to just about any Puget Sound Energy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Puget Sound Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Late payment notification: "I wanted to let you know I was gonna be late with my pay."
- From a call lasting 3m 19s , Mar 18, 2024 2:41 PM
Late payment notification: "I usually make a payment about now, but I'm gonna be a couple days late."
- From a call lasting 3m 28s , Mar 18, 2024 2:36 PM

More Puget Sound Energy Customer Service Contacts

There are of course other ways to contact Puget Sound Energy customer service besides the phone. Below we list the best ones, by medium.

Puget Sound Energy Customer Email Addresses

customercare@pse.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Puget Sound Energy will reply our your email.

Puget Sound Energy Customer Help Desk / Web Support

pse.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Puget Sound Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Puget Sound Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Puget Sound Energy agent. This phone number is Puget Sound Energy's best phone number because 2,208 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-225-5773 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Puget Sound Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Puget Sound Energy has 1 phone number. It's not always clear what is the best way to talk to Puget Sound Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Puget Sound Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Puget Sound Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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