Does Puget Sound Energy offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7:30am-6:30pm PST.The least busy day is Friday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Puget Sound Energy below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Puget Sound Energy phone number to document the phone system.
Here is how our research team describes the way the Puget Sound Energy phone system greets you: Gas leak or smell gas: press 1. Power outage or dim lights: press 2. For anything else, please stay on the line.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just remain on the line.
Below are some clips we've found from Puget Sound Energy's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Puget Sound Energy.
If you smell gas or to report a gas leak or cross bore, press one.
For an outage update, order report a power outage, downed wire, dim or flickering lights, press two."
Excerpt from a call with Puget Sound Energy
Thursday, January 18, 2024 10:07 AM
The first phone menu
"For anything else, please stay on the line.
To go back to the emergency menu, press seven. To repeat these options, press star.
Options were selected. To make a payment, press one. For billing matters, press two.
To start, stop, or transfer service or for new construction, press three.
Welcome to Puget Sound Energy. If you smell gas, or to report a gas leak or cross bore, press one.
For an outage update, order report a power outage, downed wire, dim or flickering lights, press two."
Excerpt from a call with Puget Sound Energy
Friday, April 11, 2025 7:15 PM
What are the hours and when should I call?
Puget Sound Energy operates the call center for this 888-225-5773 phone number Mon-Fri 7:30am-6:30pm PT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 87 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Puget Sound Energy at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Puget Sound Energy phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Puget Sound Energy staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Puget Sound Energy is Friday.The most busy day to call is Monday, which averages 57% more phone calls by comparison.Again, this is based on a sample of 87 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call Puget Sound Energy is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Puget Sound Energy staffs the call center well on Friday.
Why Customers Call Puget Sound Energy
If you have time to do a bit of reading before you call Puget Sound Energy, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Puget Sound Energy customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Puget Sound Energy, and their purpose. Are any of these similar to the reason you are trying to call?
Request for power restoration: "Oh, I have a young child at home, and we're freezing."
- From a call lasting 10m 28s , Nov 21, 2024 11:58 PM
Transfer electricity service: "What I wanted to do is get the electricity put into my name."
- From a call lasting 14m 34s , Nov 8, 2024 11:11 PM
Information about why customers call Puget Sound Energy is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Puget Sound Energy will reply our your email.
Puget Sound Energy Customer Help Desk / Web Support
As a last, sometimes only, resort- Puget Sound Energy customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Puget Sound Energy's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Puget Sound Energy agent. This phone number is Puget Sound Energy's best phone number because 2,208 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-225-5773 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Puget Sound Energy first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Puget Sound Energy has 1 phone number. It's not always clear what is the best way to talk to Puget Sound Energy representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Puget Sound Energy. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Puget Sound Energy. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.