Prometric Customer Service Phone Number

Hold time now: 21 mins (avg 14)
Best time to call: 9:05am
Free: Call Without Hold Time
Get issue-specific help: See how other customers fixed the same problem, get targeted tips, hints, and advanced tools
Pro tip / get a human quickly: Direct to human
This is not the most popular Prometric phone number (it's ranked #3). Most customers call 800-775-3926 for support: Click here for best option

Other customers got on the phone recently because:

I’ve been on hood for over an hour about my CNA license that was never renewed even tho...
trying to sign up to retest
My PTIN is not getting accepted for registration. It is not unique to my account, even...
I don't recall getting a notice or email to update my CNA is the a grace period. Mine e...
I missed place my Cna certificate and need a replacement certificate for a job a nursin...
I would like Prometric to please send me a CNA renewal form ,by regular mail My name is...
Issue related to Prometric login
Hi Team,**Yesterday, I have created a account on Prometric to schedule my exam for SEE...
I am not able to schedule a date on the Prometric site with my new permit for USMLE Ste...
Licensed hast came in yet. Been requested it for reciprocity almost * months now. Maile...
Never received my renewed CNA license in the mail. *I have renewed my license several t...
I'm passing an EPSO COM*TA*AD****** on Tuesday ** January **** **:** Central Europe Tim...
I need to reschedule & inquire about a refund or partial.
I have been trying to get ahold of someone now for ** hours. Every time I call for help...

Help me with my issue

Prometric Customer Service Phone Number 866-776-6387 - Info & Statistics

Phone number to dial866-776-6387
Call-back availableYES
Message & get attentionNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hoursMon-Fri 8am-8pm EST
Best time to dial9:05am
Navigate phone maze to a humanDirect to human
Average wait14
Current wait21
Rank (among phone numbers)3
Rank (overall)3
Alternate methodsphone or chat or email or web
Quality of communication74%
Quality of help85%
Customer votes3,574
Best phone number800-775-3926
Information last updatedTue Jan 18 2022 09:00:00 GMT+0000 (Coordinated Universal Time)

Prometric's 866-776-6387 Customer Service Number

This Prometric phone number is ranked #3 out of 5 because 21,198 Prometric customers tried our tools and information and gave us feedback after they called. The reason customers call 866-776-6387 is to reach the Prometric Customer Service department for problems like Get Test Results, Get Certification, Schedule Exam, Reschedule Exam, Find Test Center. As far as we can tell, Prometric has call center locations in Florida and you can call during their open hours Mon-Fri 8am-8pm EST. Prometric has 5 phone numbers and 8 different ways to get customer help. We've compiled information about 866-776-6387 and ways to call or contact Prometric with help from customers like yourself. Please help us continue to grow and improve this information and these tools by sharing with people you know who might find it useful.

Calling Prometric

Calling Prometric at this number should be pretty straightforward. Also important is what you do once you call, or what your other phone number options are. First of all, we strongly recommend using our free call-you-back tool. Essentially, we navigate their phone menu for you, wait on hold, and then call you when a representative from Prometric Customer Service can talk. Generally, it saves you at least 27% of your wait time. So it's faster and you don't need to listen to bad hold music. Once on the phone with Prometric's Customer Service department, you may need to provide them with information that identifies you as a customer, like your full name (or name on the account), email address, phone number, or an account number. It's usually worthwhile to gather this information before you call.

Contacting Prometric in General

While 866-776-6387 is Prometric's #3 most popular phone number, it's not the only way to get a hold of their customer care team. You already know from reading above that 800-775-3926 is their best customer phone number overall, and we have put together a comparison of their 8 total ways to contact support for you to look at as well. One thing to keep in mind as you try to reach Prometric help by calling them, is that other customers give their customer support at this number a 74% score for their communication skills and a 85% score for the overall help they received. That could be indicative of their abilities to help you resolve your problem overall, regardless of whether or not you call this number.

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