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Primerica Customer Service

Phone Number & Contact Info

Primerica's Best Phone Number

800-544-5445
Toll-free·Calls Customer Service·Most popular Primerica number
Q:

How do I talk to a live human at Primerica?

A:Don't press anything, just remain on the line.
Q:

Does Primerica offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Monday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Primerica phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Don't press anything, just remain on the line.
Here is how our research team describes the way the Primerica phone system greets you: For a mutual fund account, press 1. For a life insurance policy, press 2. Otherwise, hold on the line to be connected to shareholder services.
Below are some clips we've found from Primerica's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"You for calling Primerica. If you are calling regarding your mutual fund account with Primerica, press one. For your Primerica life insurance policy, press two. Otherwise, please hold on the line to be connected thank you for calling the Primerica assistance line."
Excerpt from a call with Primerica
Tuesday, January 2, 2024 5:41 PM

They may ask your reason for calling (instead of a menu)

"You can also say, I want Could I have your account number, please? Unfortunately, our call center is closed at this time.
If you need to speak to a customer service representative, please hang up and call us back later.
Otherwise in your own words, please tell me the reason for your call."
Excerpt from a call with Primerica
Saturday, January 6, 2024 12:39 PM

They may ask you to say or enter information

"Thank you for calling Primerica. If you are calling regarding your mutual fund account with Primerica, press one. For your
Thank you for calling Primerica. If you're calling as a broker or adviser, press star.
Otherwise, to access your account, could you say or enter your Social Security number, please?"
Excerpt from a call with Primerica
Saturday, January 6, 2024 12:39 PM

The first phone menu

"Thank you for calling Primerica. Otherwise, please hold on the line to be connected to Primerica shareholder services.
If you are calling regarding your mutual fund account with Primerica, press one.
For your Primerica life insurance policy, press two."
Excerpt from a call with Primerica
Monday, May 20, 2024 6:28 PM

After you press 2

"Thank you for calling the Primerica assistance line. For Primerica Life, press one.
For National Benefit Life, press two."
Excerpt from a call with Primerica
Thursday, March 7, 2024 5:37 AM

What are the hours and when should I call?

Primerica operates the call center for this 800-544-5445 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 315 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Primerica phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Primerica staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Primerica is Sunday. The most busy day to call is Thursday, which averages 738% more phone calls by comparison. Again, this is based on a sample of 315 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Monday.

The best time to call Primerica

In summation, the best day to call Primerica is Wednesday.

Why Customers Call Primerica

If you have time to do a bit of reading before you call Primerica, we recommend you read over some of our problem-specific articles.

What is Primerica?

Primerica is a leading financial services company that aims to empower working-class families by providing them with the knowledge and tools needed to achieve financial independence. As a trusted provider of financial products and services, Primerica offers a wide array of solutions, including life insurance, mutual funds, retirement planning, loans, and credit monitoring. With over 40 years of experience, Primerica focuses on educating its clients about financial literacy, aiming to break down complex concepts and make them accessible for everyone. By offering personalized strategies and affordable solutions, Primerica aims to help individuals and families build a strong financial foundation, protect their loved ones, and plan for a secure retirement.

What is Primerica's privacy policy?

Primerica values your privacy and is committed to protecting your personal information. Their privacy policy ensures that any information you provide to Primerica is securely managed and safeguarded. Primerica collects personal information such as your name, contact details, social security number, and financial information solely for the purpose of providing financial products and services. They may use this information to communicate with you, process transactions, and comply with legal requirements. Primerica maintains strict security measures to prevent unauthorized access or disclosure of your information. They do not sell your personal information to third parties. However, certain information may be shared with their affiliates and service providers to offer you the best possible service. By using Primerica's products and services, you agree to their privacy policy and understand the limited instances where information may be shared.

Can I manage my Primerica accounts online?

Yes, you can manage your Primerica accounts conveniently and securely online. Primerica offers a user-friendly online platform called Primerica Online (POL) that allows you to access and control your accounts anytime, anywhere. POL enables you to view your account balances, transactions, and statements, as well as make contributions, transfer funds, and update your personal information. Through POL, you can also access a variety of financial tools and resources to help you track your investments, plan for retirement, and set financial goals. Primerica prioritizes the safety and privacy of its clients, ensuring that your online interactions are protected with advanced security measures. With Primerica's online account management options, you have the flexibility and convenience to stay on top of your finances efficiently.

Top Primerica customer service problems

Click the link above to get answers to just about any Primerica customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Primerica, and their purpose. Are any of these similar to the reason you are trying to call?
Account inquiry: "I wanted to check my account to see the amount in it."
- From a call lasting 17m 1s , Apr 3, 2024 7:38 PM
Account balance inquiry: "I'm trying to see how much I have in my account."
- From a call lasting 10m 9s , Mar 22, 2024 3:50 PM
Request change of beneficiary form: "I need to change beneficiary form to my trust."
- From a call lasting 4m 58s , Mar 18, 2024 3:32 PM
Check life insurance claim: "Hi. Yes. I sent up a claim for my husband's life insurance."
- From a call lasting 8m 25s , Mar 15, 2024 5:03 PM
Policy cancellation inquiry: "I just received a paper today where I owe for two payments on a policy that had been canceled."
- From a call lasting 11m 56s , Mar 14, 2024 5:15 PM

More Primerica Customer Service Contacts

There are of course other ways to contact Primerica customer service besides the phone. Below we list the best ones, by medium.

Primerica Customer Help Desk / Web Support

primerica.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Primerica customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Primerica's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Primerica agent. This phone number is Primerica's best phone number because 5,682 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-544-5445 include and other customer service issues. Rather than trying to call Primerica first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Primerica has 1 phone number. It's not always clear what is the best way to talk to Primerica representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Primerica. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Primerica. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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