Piedmont Natural Gas Customer Service

Phone Number & Contact Info

Piedmont Natural Gas's Best Phone Number

Toll-free·Calls Customer Service·Most popular Piedmont Natural Gas number

How do I talk to a live human at Piedmont Natural Gas?

A:Calling this Piedmont Natural Gas number should go right to a real human being

Does Piedmont Natural Gas offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-7pm EST. The least busy day is Thursday, and the most busy day is Friday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Piedmont Natural Gas phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Piedmont Natural Gas number should go right to a real human being
In fact, much of this information on this page is superfluous because this Piedmont Natural Gas phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Piedmont Natural Gas operates the call center for this 800-752-7504 phone number Mon-Fri 7am-7pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 635 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Piedmont Natural Gas phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Piedmont Natural Gas staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Piedmont Natural Gas is Thursday. The most busy day to call is Friday. Again, this is based on a sample of 635 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Piedmont Natural Gas

In summation, the best day to call Piedmont Natural Gas is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Piedmont Natural Gas staffs the call center well on Thursday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Piedmont Natural Gas

If you have time to do a bit of reading before you call Piedmont Natural Gas, we recommend you read over some of our problem-specific articles.

How Do I View My Piedmont Natural Gas Bill?

It is always wise to view any bills that you pay so you will know exactly what you are paying for. To view your Piedmont Natural Gas bill, visit their website, scroll down to the middle of the page and click on "View My Bill". Once there you will need to log in to your account with your username and password to view your bill. Click here to speak with a customer support agent for more information about your bill.

What is the average monthly bill for Piedmont Natural Gas?

The average monthly bill for Piedmont Natural Gas varies depending on several factors such as the size of the residence, gas consumption, and current energy rates. These factors influence the total cost for natural gas usage. Piedmont Natural Gas encourages customers to utilize their online tools such as the Budget Billing program, which allows customers to pay a consistent amount each month based on their historical energy usage. Customers can also access the Piedmont Natural Gas website and enter their location for an estimate of typical monthly bills in their area. Additionally, Piedmont Natural Gas offers tips on energy efficiency to help customers reduce their gas consumption and lower their monthly bills.

Top Piedmont Natural Gas customer service problems

Click the link above to get answers to just about any Piedmont Natural Gas customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Piedmont Natural Gas, and their purpose. Are any of these similar to the reason you are trying to call?
Lost bill, need to pay: "I lost the bill and need to pay my natural gas."
- From a call lasting 5m 18s , Jan 2, 2024 8:32 PM

More Piedmont Natural Gas Customer Service Contacts

There are of course other ways to contact Piedmont Natural Gas customer service besides the phone. Below we list the best ones, by medium.

Piedmont Natural Gas Customer Help Desk / Web Support

piedmontng.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Piedmont Natural Gas customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Piedmont Natural Gas's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Piedmont Natural Gas agent. This phone number is Piedmont Natural Gas's best phone number because 3,810 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-752-7504 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Piedmont Natural Gas first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Piedmont Natural Gas has 1 phone number. It's not always clear what is the best way to talk to Piedmont Natural Gas representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Piedmont Natural Gas. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Piedmont Natural Gas. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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