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Piedmont Natural Gas Customer FAQ

Top Answers & How-to Guides

What is Piedmont Natural Gas's Phone Number?

The question we are asked most often is about how to talk to Piedmont Natural Gas customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Piedmont Natural Gas Customer Questions

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Billing and Payments

How Do I View My Piedmont Natural Gas Bill?

It is always wise to view any bills that you pay so you will know exactly what you are paying for. To view your Piedmont...
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How do I sign up for paperless billing?

Piedmont Natural Gas offers a paperless billing option that can be managed through their official website. Users can sign up by...
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How can I set up automatic bill payment?

To set up automatic bill payment with Piedmont Natural Gas, customers can log into their online account on the company's...
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How do I update my billing address?

Customers can easily update their billing address with Piedmont Natural Gas via their website or online account. There is...
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How can I request a payment extension?

Customers seeking a payment extension with Piedmont Natural Gas have options to request this matter. Typically, customers...
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Can I pay my bill online?

Yes, customers can pay their Piedmont Natural Gas bill online, allowing them to manage their accounts conveniently from home....
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What payment options are available?

Piedmont Natural Gas provides multiple payment methods including mailing checks, online payments through their website,...
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Can I view my payment history?

Piedmont Natural Gas allows customers to check their payment history via their online account portal. By logging in, users can...
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Can I pay my bill online?

Yes, customers can pay their Piedmont Natural Gas bill online, allowing them to manage their accounts conveniently from home....
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Safety and Emergencies

How do I report a gas leak or emergency?

In case of a gas leak or emergency, it is vital to evacuate the area immediately without using any electrical devices. Contact...
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Can I transfer my natural gas service to a new address?

Yes, customers can typically transfer natural gas service to a new address with Piedmont Natural Gas by following certain...
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What should I do if I smell gas?

If a gas odor is detected, evacuate the area immediately and notify those nearby. Avoid using electrical devices or creating...
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What safety tips do you recommend for gas appliances?

Piedmont Natural Gas advises homeowners to regularly maintain gas appliances, including annual inspections by qualified...
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Are there fees for service reconnections?

Piedmont Natural Gas may impose fees for service reconnections based on factors like disconnection reasons. If disconnected for...
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Usage and Savings

What is the average monthly bill for Piedmont Natural Gas?

The average monthly bill for customers of Piedmont Natural Gas varies widely, commonly ranging from fifty to one hundred...
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Is there a way to monitor my gas usage?

Piedmont Natural Gas offers several options for monitoring gas usage, including an online account management system and...
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Are there any energy-saving tips for reducing my gas consumption?

There are effective strategies to reduce natural gas usage, such as ensuring proper home insulation and maintaining heating...
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What programs do you have for low-income customers?

Piedmont Natural Gas provides various programs for low-income customers, including financial assistance through the Energy...
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How can I save on my Piedmont Natural Gas bill?

To reduce Piedmont Natural Gas bills, customers can focus on energy efficiency through home audits, adjusting thermostat...
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We look to the Piedmont Natural Gas issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Piedmont Natural Gas issues reported to GetHuman
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