Phonak Customer Service
Phone Number & Contact Information
Q:How do I get a live human at Phonak?
A:Press 2
Q:Does Phonak offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm GMT. The least busy day is Wednesday, and the most busy day is Friday. Details Q:How long will I have to wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Phonak phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 2
What are the hours and when should I call?
Phonak operates the call center for this +41 58 928 01 01 phone number Mon-Fri 9am-5pm GMT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 64 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Phonak phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Phonak staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Phonak is Wednesday. The most busy day to call is Friday. Again, this is based on a sample of 64 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Phonak is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Phonak staffs the call center well on Wednesday.
More Ways to Contact Phonak Customer Service
There are of course other ways to contact Phonak customer service besides the phone. Below we list the best ones, by medium.
Email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Phonak will reply our your email.
Phonak's website
As a last, sometimes only, resort- Phonak customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Phonak's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Phonak agent. This phone number is Phonak's best phone number because 384 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to +41 58 928 01 01 include and other customer service issues. Rather than trying to call Phonak first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Phonak has 1 phone number. It's not always clear what is the best way to talk to Phonak representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Phonak. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Phonak. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.