Phonak Customer Service Issues

As a Lyric subscriber, I inquired with a Chicago audiologist about getting replacements outside of Chicago and was informed that Phonak has outlets nationwide to access my user information. However, I was not made aware that there would be an additional charge for this service, which is vital to the Lyric subscription. I believe Phonak should find a way for its outlets to share in the subscription fee when replacing Lyrics for customers who did not purchase from that specific location. At the very least, Phonak should clearly disclose that tourist Lyric replacements may incur extra charges beyond the subscription rate. This lack of transparency in marketing and customer service is disappointing, leading me to not renew my Lyric subscription as I divide my time between Chicago and Florida. The Lyric system does not suit my needs, and I wish I had been informed of these limitations beforehand.

I purchased the Phonax Audeo M-R hearing aid on January 3, [redacted]. Since the beginning, I have been experiencing issues with the sound quality and reception. The problem I am facing may sound unusual, but it is causing me significant inconvenience as I have to limit the use of the hearing aid. Certain sounds like crinkling plastic or turning pages appear too loud, making one-on-one conversations or listening to the radio uncomfortable. This issue is not due to any personal hearing deficiency but seems to be solely related to the product, which is disheartening considering its high cost and performance claims. My hearing care professional, Kallie Talfer at Charlotte Eye Ear Nose & Throat Associates ([redacted]), has made several attempts to rectify the problem, with the latest effort involving assistance from a Phonak representative. However, Ms. Talfer has informed me that there is nothing further she can do. I am seeking assistance from Phonak's troubleshooting experts and customer service team to address this issue promptly, as I believe I am not the only customer facing this challenge. I am requesting a resolution to the problem or a commitment from Phonak to exchange the hearing aid for a different model at no extra cost, considering the problem has persisted since the initial purchase.