Philadelphia Gas Works Customer Service

Phone Number & Contact Info

Philadelphia Gas Works's Best Phone Number

215-235-1000
Calls Customer Service·Most popular Philadelphia Gas Works number
Q:

How do I talk to a live human at Philadelphia Gas Works?

A:Repeat "Representative" until you are transferred.
Q:

Does Philadelphia Gas Works offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-6pm EST. The least busy day is Monday, and the most busy day is Thursday.
Q:

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Friday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Philadelphia Gas Works phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Repeat "Representative" until you are transferred.
Here is how our research team describes the way the Philadelphia Gas Works phone system greets you: To make a payment, press 1. For account billing, budget information, or opt-out info, press 2. For account service requests, press 3. For assistance, press 4. For marketing information, press 5. For other inquiries, press 6.

What are the hours and when should I call?

Philadelphia Gas Works operates the call center for this 215-235-1000 phone number Mon-Fri 8am-6pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 119 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Philadelphia Gas Works phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Philadelphia Gas Works staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Philadelphia Gas Works is Monday. The most busy day to call is Thursday. Again, this is based on a sample of 119 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Friday.

The best time to call Philadelphia Gas Works

In summation, the best day to call Philadelphia Gas Works is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Philadelphia Gas Works staffs the call center well on Monday.

Why Customers Call Philadelphia Gas Works

If you have time to do a bit of reading before you call Philadelphia Gas Works, we recommend you read over some of our problem-specific articles.

How Do I Get a Copy of My Philadelphia Gas Works Gas Bill?

If you're a PGW customer who has chosen a new natural gas supplier, you will continue to receive your monthly bill from PGW. This bill will include charges from both PGW and your new supplier. You should continue to pay your PGW bill as usual, and your new supplier will send you a separate bill detailing their charges. You can consider the automated systems when it comes to generating bill copies. This can be a time-saving and convenient way of going about the bills. Contact customer support for assistance when a problem comes up.

What are the current gas rates for Philadelphia Gas Works?

The current gas rates for Philadelphia Gas Works vary depending on the service and area. The residential gas rates for customers within the city of Philadelphia are determined by a tiered system. For the first therms used each month, the rate is $0.5872 per therm. For additional therms used, the rate decreases to $0.3890 per therm. The rates for commercial and industrial customers are individually negotiated and may vary. It is recommended to contact Philadelphia Gas Works directly or refer to their website for the most up-to-date and specific gas rates.

What payment options are available for Philadelphia Gas Works bills?

Philadelphia Gas Works offers several convenient payment options for bills. Customers can choose to pay their bills online through the company's secure website. Additionally, automatic bill payment is available, allowing customers to have their bills automatically deducted from their bank accounts each month. For those who prefer more traditional methods, payments can be made by mail or in person at one of the company's payment centers. Philadelphia Gas Works also offers a budget plan option, which allows customers to spread their annual gas costs into equal monthly payments. This helps avoid large bills during high usage months. With these various payment options, Philadelphia Gas Works aims to provide flexibility and ease for its customers in managing their gas bills.

Top Philadelphia Gas Works customer service problems

Click the link above to get answers to just about any Philadelphia Gas Works customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Philadelphia Gas Works Customer Service Contacts

There are of course other ways to contact Philadelphia Gas Works customer service besides the phone. Below we list the best ones, by medium.

Philadelphia Gas Works Customer Service on X (formerly Twitter)

twitter.com/mypgw - Customer Service
Use the link to connect with customer service through Twitter
Philadelphia Gas Works, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Philadelphia Gas Works Customer Service on Facebook / Messenger

facebook.com/MyPGW/ - Customer Service
Use this link to connect with customer service through Facebook
Some customer service teams, like that of Philadelphia Gas Works, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Philadelphia Gas Works Customer Help Desk / Web Support

pgworks.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Philadelphia Gas Works customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Philadelphia Gas Works's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Philadelphia Gas Works agent. This phone number is Philadelphia Gas Works's best phone number because 714 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 215-235-1000 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Philadelphia Gas Works first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or facebook. In total, Philadelphia Gas Works has 1 phone number. It's not always clear what is the best way to talk to Philadelphia Gas Works representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Philadelphia Gas Works. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Philadelphia Gas Works. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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