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Pet360 Customer Service

Phone Number & Contact Info

Pet360's Best Phone Number

877-973-8360
Toll-free·Calls Customer Service·Most popular Pet360 number
Q:

How do I talk to a live human at Pet360?

A:Calling this Pet360 number should go right to a real human being
Q:

Does Pet360 offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-10pm, Sat-Sun 9am-5:30pm EST. The least busy day is Friday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Pet360 phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Pet360 number should go right to a real human being
In fact, much of this information on this page is superfluous because this Pet360 phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Pet360 operates the call center for this 877-973-8360 phone number Mon-Fri 8am-10pm, Sat-Sun 9am-5:30pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 19 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Pet360 phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Pet360 staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Pet360 is Friday. The most busy day to call is Monday. Again, this is based on a sample of 19 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Thursday.

The best time to call Pet360

In summation, the best day to call Pet360 is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Pet360 number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Pet360

If you have time to do a bit of reading before you call Pet360, we recommend you read over some of our problem-specific articles.

What payment methods are accepted on Pet360?

At Pet360, we strive to provide a seamless shopping experience for our customers. To ensure convenience, we accept a variety of payment methods. These include major credit cards such as Visa, Mastercard, American Express, and Discover. We also facilitate transactions through PayPal, a trusted and secure online payment platform. Additionally, for those who prefer to pay over time, we offer financing options through Affirm. With Affirm, customers can split their purchase into fixed monthly payments, making it easier to manage their budget. By offering multiple payment options, we aim to accommodate the preferences and needs of all our valued customers, making their shopping experience as smooth as possible.

What is Pet360's return policy?

Pet360's return policy aims to provide customer satisfaction. If you encounter any issues with your purchase, we offer a hassle-free return process. You can return any unopened product within 30 days of purchase for a full refund. If the product is opened or used, we provide store credit or an exchange within the same timeframe. We do not accept returns on prescription medications, food, or perishable items for safety reasons. To initiate a return, simply contact our customer service team, and they will guide you through the process. Please note that shipping charges are non-refundable, and customers are responsible for return shipping costs. At Pet360, we strive to ensure a seamless experience and make every effort to resolve any concerns promptly.

Does Pet360 offer a rewards program?

Yes, Pet360 does offer a rewards program. With our rewards program, customers can earn points for every purchase they make on our website or in-store. These points can then be redeemed for discounts on future purchases or for various pet products and services. Members of our rewards program also enjoy benefits such as exclusive promotions, personalized recommendations, and early access to sales and new products. To join our rewards program, customers can simply create an account on our website and start earning points right away. We appreciate our loyal customers and believe that our rewards program is a great way to show our gratitude for their continued support.

Top Pet360 customer service problems

Click the link above to get answers to just about any Pet360 customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Pet360 Customer Service Contacts

There are of course other ways to contact Pet360 customer service besides the phone. Below we list the best ones, by medium.

Pet360 Customer Email Addresses

care@pet360.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Pet360 will reply our your email.

Pet360 Customer Help Desk / Web Support

pet360.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Pet360 customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Pet360's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Pet360 agent. This phone number is Pet360's best phone number because 114 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-973-8360 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Pet360 first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Pet360 has 1 phone number. It's not always clear what is the best way to talk to Pet360 representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Pet360. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Pet360. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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