How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this People PC phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 at the first menu, then key in your zip code.
Here is how our research team describes the way the People PC phone system greets you: For Earthlink: To set up a new plan, press 1. For help with an existing plan, press 2.
Below are some clips we've found from People PC's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thank you for calling EarthLink.
For sales, press one.
For customer service or technical support, press two.
I was not able to locate your account.
Please enter the phone number associated with your EarthLink account."
Excerpt from a call with People PC
Friday, February 2, 2024 6:34 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling EarthLink, one of America's fastest growing in providers.
Are you calling to get new Internet?
How can I help you?"
Excerpt from a call with People PC
Saturday, March 23, 2024 3:31 AM
The first phone menu
"Thank you for calling EarthLink.
One of America's fastest growing Internet providers.
Are you calling to get new Internet?
If you're calling to get new Internet service, say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with People PC
Saturday, March 23, 2024 3:30 AM
What are the hours and when should I call?
People PC operates the call center for this 800-736-7537 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 28 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this People PC phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like People PC staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call People PC is Wednesday.The most busy day to call is Monday.Again, this is based on a sample of 28 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call People PC is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that People PC staffs the call center well on Wednesday.
Why call this People PC number?
Below is a sample of recent calls to People PC, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about service: "Is this like a PC help thing?"
- From a call lasting 1m 14s , Mar 23, 2024 10:03 PM
Technical issue: "I'm having trouble with my PC."
- From a call lasting 1m 5s , Mar 23, 2024 3:31 AM
Cancellation request: "I wanna cancel my PeoplePC service."
- From a call lasting 6m 36s , Feb 2, 2024 6:34 PM
More Ways to Contact People PC Customer Service
There are of course other ways to contact People PC customer service besides the phone. Below we list the best ones, by medium.
As a last, sometimes only, resort- People PC customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is People PC's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a People PC agent. This phone number is People PC's best phone number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-736-7537 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call People PC first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, People PC has 1 phone number. It's not always clear what is the best way to talk to People PC representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for People PC. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like People PC. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.