Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) Customer Service

Phone Number & Getting a Rep

Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) Customer Service number

717-214-4035
Calls Customer Service·See main phone number & contact info
Q:

How do I talk to a human at this Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) number?

A:General Information for Penndot
Q:

Does this phone number work 24/7?

A:Yes! This phone number operates 24 hours a day, 7 days a week. The least busy day is Wednesday, and the most busy day is Tuesday. See below for more and to learn where this data comes from.
Q:

How long will I have to wait to speak to Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) Customer Service?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday.

All Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) customer service contact information

This is the #4 most popular Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) phone number out of 5. Click above to go back to the main customer service number and other contact information, including Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) email addresses, twitter handles, and live chat options.

More Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) Customer Phone Numbers

In State Customer Service

800-932-4600
Main phone number · Toll-free · Mon-Fri 8am-5pm EST · Just wait. The menu will repeat twice and then take you to an operator. For those calling within PA. · For real ID, driver's license info, or photo ID, press 1. For motor vehicle titling, registration, or plate placard info, press 2. For exam scheduling, press 3. For service center locations, press 4. For information found on our website, press 5. For portion services, press 6.

Out of State Customer Service

717-412-5300
Mon-Fri 8am-5pm EST · First menu will ask about language. Hit 1 for English. Next menu will ask which department you want (1 for Driver License Services, 2 for Motor Vehicle Services, so on). Choose the one relevant to you, then wait for the next menu to repeat twice. This wil · For real ID, driver's license info, or photo ID, press 1. For motor vehicle titling, registration, or plate placard info, press 2. For exam scheduling, press 3. For service center locations, press 4. For information found on our website, press 5. For portion services, press 6.

Out of State Hearing Impaired Customer Service

717-412-5380
Mon-Fri 8am-5pm EST · This number is for hearing impaired users calling from outside of the state. · For real ID, driver's license info, or photo ID, press 1. For motor vehicle titling, registration, or plate placard info, press 2. For exam scheduling, press 3. For service center locations, press 4. For information found on our website, press 5. For portion services, press 6.

In State Hearing Impaired Customer Service

800-228-0676
Toll-free · Mon-Fri 8am-5pm EST · Direct to a human · If you are not calling for the telephone terminal desk, please hang up and call 1-800-932-4600.

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: General Information for Penndot
Here is how our research team describes the way the Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) phone system greets you: An operator will answer and ask how to direct your call.

What are the hours and when should I call?

Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) operates the call center for this 717-214-4035 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 754 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) is Wednesday. The most busy day to call is Tuesday. Again, this is based on a sample of 754 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.

The best time to call

In summation, the best day to call Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) is Wednesday. In this case, it's a no-brainer. Wednesday is not only the least busy day for calling this Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) number, but it is also the day with the shortest hold times.

Calling this Pennsylvania Department of Transportation Driver and Vehicle Services (PennDOT) Customer Number

Adam Goldkamp is the editor / author responsible for this content.
Oct 23, 2023

Calling this number is actually quite helpful, whether or not you need assistance from a live person. The Commonwealth of Pennsylvania has set up a robust automated help system that provides plenty of details about commonly asked questions, along with the option to speak to a live representative if needed.

For starters, one should know that this number is only meant to be used by customers with normal hearing who live outside the Commonwealth's borders. The Pennsylvania Department of Transportation has set up four phone numbers, two for those with normal hearing and two for those who are hard of hearing. Each of those numbers is further divided by whether the customer is in-state or out-of-state.

When I dialed this number, I was instructed to choose what my problem was about and given several options, including getting a new license and getting a new title and registration. I opted for license services, and I was asked if I was renewing a license, wanted driver history or was moving to Pennsylvania with an out-of-state license, among several other choices.

I said I was moving to Pennsylvania, and the system asked me if I wanted to transfer a commercial or non-commercial license. I said non-commercial, and it said that within 60 days of moving to Pennsylvania, I would need to bring a valid license, Social Security card, proof of identity and two proofs of residence to a PennDOT location. I would also need to take a vision test to get my new license, and if my license had been expired for more than 6 months, I would need to start over again with a learner's permit before I could get a new license.

The system asked if I wanted to hear what qualified as proof of residency and identity, and I said yes. The system told me that a passport or birth certificate would qualify as proof of identity. It said proof of residence included tax forms, utility bills, lease agreements, mortgage documents and W-2 forms. It still had yet to tell me the cost, so I pressed 0 as a hunch and was moved off the automated menu to the line to speak to a representative.

I waited 10 minutes and told the representative the system had answered most of my questions, but I still wasn't sure what the cost was for a new license. She said that if I was a new resident of Pennsylvania, the cost of a new license would be $39.50. I told her that was all I needed, and she thanked me for calling PennDOT and wished me a pleasant day.

Overall, I think this system is well set up. It doesn't tell you to dial 0 for help, which is an issue, but otherwise, it provides great information that covers the majority of customers. Should a customer need one-on-one assistance from a person, the ability to get it is just one button away.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!