Pennsylvania Department of Transportation (DMV/RMV) Customer Service Issues

I have been encountering challenges while attempting to reinstate my suspended license after a move, impacting my daily commute to work. Initially, the documents and fees I submitted were rejected on 11/14/18. After receiving guidance from a PennDot representative, I resent the required paperwork via certified mail on 11/29/18, including DL-[redacted], DL9108SC, DL-80, proof of insurance, and a check for $[redacted]. Despite this, I learned today (12/18/18) that there were still issues with the fees and insurance documentation. An error letter was supposedly sent out on 12/17/18, but the contents were unavailable when I called for clarification. I was advised to visit Harrisburg, which is not feasible due to distance and work commitments. It is frustrating to receive conflicting information and be unable to expedite the resolution process. My main concerns are the inconsistent responses from PennDot representatives, the lack of visibility into error letters, and the extra paperwork required to address these issues and retrieve my funds. I am seeking clear instructions on correcting the errors promptly, without relying on a delayed error letter and facing further processing delays.

Complaint: Issues with Pennsylvania DMV titling service. I have been attempting to obtain the title for my car, paid off in June [redacted], since August of the same year. The service's incompetence and negligence have led to frustrating experiences. Every phone call I make involves lengthy hold times only to discover errors made by the staff. To exacerbate the situation, the resolution process is slow, with each action taking around 10 to 15 working days. Coincidentally, my son received his title for a car he purchased on the same day I submitted my paperwork (September 2, [redacted]) in under ten days. As I approach three months of waiting for a title we settled in June, the stark difference in service is glaring. The delayed and unsatisfactory customer service, considering the fees charged by the state for PennDot services, is unacceptable. Actions are needed to address the problems at the DMV. I am considering escalating this issue to my State Representative in Congress.

My cousin had a friend pay his insurance online because he didn't have a bank card. Unfortunately, the payment was missed, and his registration was at risk. He settled all outstanding fees, but was fined for the registration lapse. He promptly paid the fine as well, following all requirements. However, upon visiting the office today for license renewal, he was informed of a license suspension without prior notification. This situation is concerning as we were assured that everything was in order during the registration payment. This issue is urgent as my cousin is my primary caregiver, especially during medical appointments due to my health condition. We are puzzled by the sudden license suspension and seek speedy resolution before the lengthy wait until July 20th. I urge you to contact me at your earliest convenience to clarify the situation and address this troubling development.

My current insurer, Kemper, will not renew my policy due to 2 at-fault accidents. The first accident occurred in October [redacted] when my Toyota Tundra hydroplaned on a rainy road, resulting in me losing control and ending up in a ditch with deployed airbags. Kemper covered $4,[redacted] of the $4,[redacted] repairs after the $[redacted] deductible. The second incident happened on 2/28/22 at a gas station when another driver parked too close, causing me to accidentally hit a concrete pole while trying to maneuver. The repair cost totaled around $2,[redacted] plus the $[redacted] deductible for a new door. Despite being a safe driver for over 50 years, having recent surgery, and being a Veteran and former state and Federal employee, I am struggling to find a new insurance provider. I feel unfairly penalized for these accidents. I appreciate any help or advice you can provide. Thank you for your time.

Hello, I need assistance with an issue regarding an illegal counterfeit license plate, LMB6505, being used on a vehicle. This situation has led to multiple EZ Pass and parking ticket violations for me. I have visited Bill Vans Auto Tag in Warminster, PA, and they confirmed that the plate is invalid. Despite this, I continue to receive citations. The plate on my [redacted] Volvo XC 60 is LRX3057. I am feeling harassed by the States of NJ and NY due to this unresolved matter. Your help in resolving this ongoing problem since [redacted] would be greatly appreciated. Thank you, John C.