Pennsylvania American Water Customer Service

Phone Number & Contact Info

Pennsylvania American Water's Best Phone Number

800-565-7292
Toll-free·Calls Customer Service·Most popular Pennsylvania American Water number
Q:

How do I talk to a live human at Pennsylvania American Water?

A:When prompted, say "More choices"; then when prompted, say "I want something else"
Q:

Does Pennsylvania American Water offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:The average hold time is 14 minutes. The longest hold times are on Monday, and the shortest are on Wednesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Pennsylvania American Water phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: When prompted, say "More choices"; then when prompted, say "I want something else"
Below are some clips we've found from Pennsylvania American Water's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"Or the ten digit phone number associated with your account."
Excerpt from a call with Pennsylvania American Water
Friday, February 2, 2024 7:51 PM

They may ask you to say or enter information

"Thank you for calling American Water. For questions about your American Water service, press one. Or stay online. If you are calling to file a waterline or sewer line warranty claim or reach American Water Resources, press two. Welcome to American Water. This phone number is not currently associated with an existing account.
Are you looking to start new water service?
Alright. Please say or enter your account number after the dash."
Excerpt from a call with Pennsylvania American Water
Friday, February 2, 2024 7:51 PM

The first phone menu

"Thank you for calling American Water, For questions about your American Water service, press one.
Or stay online. If you are calling to file a waterline or sewer line warranty claim or reach American Water Resources, press two."
Excerpt from a call with Pennsylvania American Water
Thursday, February 8, 2024 3:25 PM

What are the hours and when should I call?

Pennsylvania American Water operates the call center for this 800-565-7292 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 166 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Pennsylvania American Water phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Pennsylvania American Water staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Pennsylvania American Water is Monday. The most busy day to call is Friday. Again, this is based on a sample of 166 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Monday.

The best time to call Pennsylvania American Water

In summation, the best day to call Pennsylvania American Water is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Pennsylvania American Water staffs the call center well on Monday.

Why Customers Call Pennsylvania American Water

If you have time to do a bit of reading before you call Pennsylvania American Water, we recommend you read over some of our problem-specific articles.

What is Pennsylvania American Water?

Pennsylvania American Water is a leading water utility company in the state of Pennsylvania. As a subsidiary of American Water, it provides clean and reliable water services to over 2.3 million people across the state. Pennsylvania American Water is committed to delivering high-quality drinking water, ensuring public health and safety. They operate a vast network of water treatment plants, storage facilities, and distribution systems to deliver fresh water to homes, businesses, and communities. The company also maintains a strong focus on environmental stewardship, promoting water conservation, and investing in infrastructure upgrades to improve efficiency and reliability. With a team of dedicated professionals, Pennsylvania American Water aims to meet the water needs of its customers while being a responsible corporate citizen.

How is the water quality maintained by Pennsylvania American Water?

Pennsylvania American Water ensures water quality through a comprehensive and rigorous approach. Firstly, they regularly monitor water quality at treatment plants, distribution network, and customer taps to identify and resolve any issues promptly. They conduct thousands of tests daily to assess parameters like disinfectant levels, pH, turbidity, and various contaminants. Advanced water treatment techniques are employed, including the use of coagulants, filters, and disinfectants to meet or exceed federal and state standards. Furthermore, extensive investments in infrastructure upgrades and maintenance guarantee the integrity of the distribution system, minimizing the risk of contaminants entering the water supply. Highly trained and certified professionals perform regular inspections and maintenance to keep the system functioning optimally. Lastly, they collaborate with environmental agencies, local communities, and customers to stay informed and address concerns, ultimately ensuring reliable, safe, and high-quality water for all customers.

What are the water conservation tips provided by Pennsylvania American Water?

Pennsylvania American Water provides several water conservation tips to help customers reduce their water usage and promote sustainability. These tips include fixing leaks promptly, as even small drips can waste significant amounts of water over time. Customers are encouraged to be mindful of their daily water use, such as turning off the faucet when brushing teeth or shaving, and using a broom instead of a hose to clean outdoor spaces. Additionally, efficient appliances like low-flow showerheads and toilets are recommended to conserve water. The company also suggests watering lawns and gardens during cooler hours to minimize evaporation. By following these tips, customers can help preserve water resources and contribute to a more environmentally-friendly future.

Top Pennsylvania American Water customer service problems

Click the link above to get answers to just about any Pennsylvania American Water customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Pennsylvania American Water, and their purpose. Are any of these similar to the reason you are trying to call?
Questioning high water bill: "I just don't understand how a water bill can be this high."
- From a call lasting 11m 17s , Mar 19, 2024 3:10 PM
Making payment on plan: "Hi. I'm calling to make my payment They said that I can pay forty dollars today for my plan for my payment plan."
- From a call lasting 8m 10s , Feb 2, 2024 7:51 PM

Conclusion and closing notes

This is Pennsylvania American Water's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Pennsylvania American Water agent. This phone number is Pennsylvania American Water's best phone number because 996 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-565-7292 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Pennsylvania American Water first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Pennsylvania American Water has 1 phone number. It's not always clear what is the best way to talk to Pennsylvania American Water representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Pennsylvania American Water. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Pennsylvania American Water. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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