A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Monday.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Thursday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Penelec below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Penelec phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Direct to a human
Below are some clips we've found from Penelec's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Welcome to Ohio Edison, a first energy company.
Your call may be monitored or recorded for quality.
You've reached our emergency outage reporting center.
If your call is not related to a power outage, please say main menu.
Please note that you can also report your power outage via our website at w w w dot first energy corp dot com.
What's the ten digit phone number associated with your account?"
Excerpt from a call with Penelec
Saturday, May 18, 2024 1:35 PM
They may ask you to say or enter information
"Or say account number, and I'll ask you for that instead."
Excerpt from a call with Penelec
Saturday, May 18, 2024 1:35 PM
They may need to look up your account
"Welcome to Penalek, a first energy company.
Your call may be monitored or recorded for quality.
You've reached our emergency outage reporting center.
If your call is not related to a power outage, please say main menu.
Please note that you can also report your power outage via our website at w w w dot first energy corp dot com.
I've used the number from which you're calling to look up your account."
Excerpt from a call with Penelec
Wednesday, July 24, 2024 5:29 PM
What are the hours and when should I call?
Penelec operates the call center for this 888-544-4877 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 151 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Penelec call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Penelec phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Penelec staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Penelec is Sunday.The most busy day to call is Monday, which averages 400% more phone calls by comparison.Again, this is based on a sample of 151 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
As a last, sometimes only, resort- Penelec customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Penelec's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Penelec agent. This phone number is Penelec's best phone number because 498 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-544-4877 include and other customer service issues. Rather than trying to call Penelec first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Penelec has 1 phone number. It's not always clear what is the best way to talk to Penelec representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Penelec. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Penelec. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.