Press 2. For calls outside of the US. · We can only provide phone support for customers who are actively using your account for receiving funds at this time.
How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Payoneer phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 2. For calls within the US.
Here is how our research team describes the way the Payoneer phone system greets you: We can only provide phone support for customers who are actively using your account for receiving funds at this time.
Below are some clips we've found from Payoneer's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Paineers out of hours emergency line.
Our customer care phone line is available Monday to Thursday on a twenty four hour basis and midnight to nine PM Eastern Standard Time on Friday.
For card activation, balance inquiries, and transaction history, please press one.
If your card was lost or stolen, please press two.
For any other inquiry and further information, please contact us during our business hours or visit our support center at w w w dot payoneer dot com.
Thank you.
Welcome to Panyard's out of hours emergency line.
Our customer care phone line is available Monday to Thursday, on a twenty four hour basis and midnight to nine PM Eastern Standard Time on Friday."
Excerpt from a call with Payoneer
Sunday, January 28, 2024 5:22 AM
They may ask you to enter information with the dial pad
"Welcome to Payoneer.
For a customized service, please provide us with information to locate your account.
To enter your customer ID, please press one. To enter your phone number, please press two."
Excerpt from a call with Payoneer
Monday, April 8, 2024 5:41 PM
The first phone menu
"Welcome to Pioneer's out of hours emergency line.
Our customer care phone line is available for twenty four hour support Monday to Friday for all inquiries, and Saturday and Sunday for emergency support.
For any other inquiry and further information, please contact us during our business hours or visit our support center.
For card activation balance inquiries and transaction history, please press one.
If your card was lost or stolen, or your account compromised, please press two."
Excerpt from a call with Payoneer
Saturday, March 30, 2024 5:52 PM
What are the hours and when should I call?
Payoneer operates the call center for this 800-251-2521 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 426 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Payoneer phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Payoneer staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Payoneer is Sunday.The most busy day to call is Monday, which averages 471% more phone calls by comparison.Again, this is based on a sample of 426 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Monday.
The best time to call
In summation, the best day to call Payoneer is Friday.
Why call this Payoneer number?
Below is a sample of recent calls to Payoneer, and their purpose. Are any of these similar to the reason you are trying to call?
Trouble with OTP verification: "I don't have any phone number. So how can I update it?"
- From a call lasting 37m 58s , Apr 15, 2024 4:22 PM
Account blocked, password issue: "I tried to change my password and my account got blocked, now I'm worried about receiving my expected salaries."
- From a call lasting 11m 47s , Apr 10, 2024 4:40 AM
Updating name on account: "I need to update my account name to my married name without providing ID."
- From a call lasting 7m 47s , Apr 8, 2024 6:29 AM
Opening Dubai bank account: "What documents do I need to open a new account in Dubai?"
- From a call lasting 8m 58s , Apr 6, 2024 7:43 PM
Request for USA receiving account: "I made a request for a USA account to link to PayPal and have been waiting for nearly six months without a response."
- From a call lasting 15m 2s , Apr 4, 2024 8:12 PM
OTP delivery issues: "I am not able to receive the code on phone and email."
- From a call lasting 17m 55s , Apr 4, 2024 2:43 PM
Issues with logging in: "I'm trying to log in but not receiving the OTP on my registered number."
- From a call lasting 8m 36s , Apr 4, 2024 2:28 PM
Security question verification: "I am unable to log into my account due to not receiving the verification code on my phone after updating the security question."
- From a call lasting 8m 39s , Apr 3, 2024 7:45 AM
Assistance with new account setup: "Hello. Please help me open my new account login as it's blocked."
- From a call lasting 14m 11s , Apr 2, 2024 8:22 PM
Account closure inquiry: "My account is closed. I don't know what happened to it."
- From a call lasting 13m 30s , Apr 2, 2024 5:59 PM
I recently signed up for a service that uses Payoneer to process payments. I have never used them before, and I'm having trouble figuring out how to like my bank account. The double verification process doesn't seem to be working for me and I don't want to keep entering my bank account information to have it denied.
My first logical thought was that I would call Payoneer to talk to someone. My hope was that we could do some type of live verification process, but that quickly was dashed. I'm sure since they are a payment processor, they have to field a lot of daily requests from people who haven't received funds or other issues. However, they clearly don't receive those complaints via their phone number, because you can't actually talk to a live agent on the phone.
When you call this number, a recorded message responds that says, "Welcome to Payoneer. Thank you for calling Payoneer customer care. To receive assistance please visit our support center on our website where you will find plenty of helpful material that answers most questions and an option to open a live chat or send us an email unless additional help is needed. Thank you."
Immediately after the recording finishes, the phone call is abruptly hung up. I guess I will have to go online to talk to a live agent as suggested, but I'm not too happy about working with a financial institution that I can't personally contact.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
More Ways to Contact Payoneer Customer Service
There are of course other ways to contact Payoneer customer service besides the phone. Below we list the best ones, by medium.
For English, press 1. Must enter customer ID or phone number.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Payoneer provides this option.
Use this link or copy and paste it to send customer service an email
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Payoneer will reply our your email.
As a last, sometimes only, resort- Payoneer customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Payoneer's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Payoneer agent. This phone number is Payoneer's best phone number because 4,416 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-251-2521 include Request a loan, Eligibility question, Repayment question, Overcharge/Strange charge, Extension and other customer service issues. Rather than trying to call Payoneer first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or email or web. In total, Payoneer has 2 phone numbers. It's not always clear what is the best way to talk to Payoneer representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Payoneer. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Payoneer. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
