Pacific Life Customer Service

Phone Number & Contact Info

Pacific Life's Best Phone Number

800-800-7646
Toll-free·Calls Customer Service·Most popular Pacific Life number
Q:

How do I talk to a live human at Pacific Life?

A:Calling this Pacific Life number should go right to a real human being
Q:

Does Pacific Life offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-5pm PST. The least busy day is Wednesday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Pacific Life phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Pacific Life number should go right to a real human being
In fact, much of this information on this page is superfluous because this Pacific Life phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Pacific Life operates the call center for this 800-800-7646 phone number Mon-Fri 8am-5pm PT. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 73 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Pacific Life phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Pacific Life staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Pacific Life is Wednesday. The most busy day to call is Friday. Again, this is based on a sample of 73 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Monday.

The best time to call Pacific Life

In summation, the best day to call Pacific Life is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Pacific Life staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Pacific Life

If you have time to do a bit of reading before you call Pacific Life, we recommend you read over some of our problem-specific articles.

What are the different types of life insurance policies offered by Pacific Life?

Pacific Life offers a range of life insurance policies to cater to diverse individual needs. The company provides term life insurance, which offers coverage for a specified period, usually 10, 15, 20, or 30 years. Pacific Life also offers universal life insurance, a flexible policy that combines death benefits with a cash value component, allowing policyholders to adjust their premium and death benefit amounts to fit their changing circumstances. Additionally, Pacific Life provides indexed universal life insurance, where the accumulation value is linked to the performance of a specific stock market index. Lastly, they offer variable universal life insurance which provides death benefits and investment options. With these various types of life insurance policies, Pacific Life aims to provide customers with options that accommodate their financial goals and protection needs.

Top Pacific Life customer service problems

Click the link above to get answers to just about any Pacific Life customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Pacific Life's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Pacific Life agent. This phone number is Pacific Life's best phone number because 438 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-800-7646 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Pacific Life first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Pacific Life has 1 phone number. It's not always clear what is the best way to talk to Pacific Life representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Pacific Life. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Pacific Life. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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