PHH Mortgage Customer Service

Phone Number & Contact Info

PHH Mortgage's Best Phone Number

Toll-free·Calls Customer Service·Most popular PHH Mortgage number·We talk to customer service for you·Skip the wait on hold·Call now

How do I talk to a live human at PHH Mortgage?

A:Press 6, then loan number or social security number and zip code, then listen to options You can also use our free service that can talk to PHH Mortgage for you and report back.

Does PHH Mortgage offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-8pm EST. The least busy day is Monday, and the most busy day is Tuesday. If the call center is closed, you can schedule a call.

How long will I wait on hold?

A:The average hold time is 4 minutes. The longest hold times are on Tuesday, and the shortest are on Thursday. You can skip the hold time for free.

PHH Mortgage Customer Phone Numbers

Business Accounts

Toll-free · 24 hours, 7 days · Press 1 · · Free tools available: Talk for me, Skip the wait, Schedule my call

How do I get through the phone menu to a live person?

Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for PHH Mortgage below.

Let us call and talk to PHH Mortgage for you

Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.

We can get a live person on the line for you

That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this PHH Mortgage phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 6, then loan number or social security number and zip code, then listen to options
Below are some clips we've found from PHH Mortgage's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may ask you to enter information with the dial pad

"Thank you for calling PHH Mortgage Services. Please note, our offices will be closed on Monday, May twenty seventh in observance of Memorial Day. To make a payment or for payment options, press one now. For all other inquiries, please remain on the line.
To assist you better, we need to collect some information.
To enter your ten digit account number, please press one."
Excerpt from a call with PHH Mortgage
Saturday, May 25, 2024 2:20 PM

What are the hours and when should I call?

PHH Mortgage operates the call center for this 800-210-8849 phone number Mon-Fri 8am-8pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 76 calls made in the last 90 days using our free, web-based phone (see above).

Automatically call when they open

When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the PHH Mortgage call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this PHH Mortgage phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like PHH Mortgage staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call PHH Mortgage is Monday. The most busy day to call is Tuesday, which averages 58% more phone calls by comparison. Again, this is based on a sample of 76 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Tuesday.
But if you use our free call and talk for me or wait on hold for me service, you don't really need to worry about average wait times.

The best time to call PHH Mortgage

In summation, the best day to call PHH Mortgage is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that PHH Mortgage staffs the call center well on Monday.

Why Customers Call PHH Mortgage

If you have time to do a bit of reading before you call PHH Mortgage, we recommend you read over some of our problem-specific articles.

What types of mortgages does PHH Mortgage Solutions offer?

PHH Mortgage Solutions offers a variety of mortgage options to cater to individual needs. As a leading provider of mortgage services, we offer traditional fixed-rate mortgages that provide stability and predictability with a consistent monthly payment. Additionally, we offer adjustable-rate mortgages (ARM) which come with an initial fixed-rate period and can adjust periodically based on market conditions. For those seeking a government-backed loan, we offer Federal Housing Administration (FHA) loans, Veterans Affairs (VA) loans, and United States Department of Agriculture (USDA) loans. Furthermore, we provide jumbo loans that cater to borrowers looking for higher loan amounts. Whether you are a first-time homebuyer or refinancing your existing home, PHH Mortgage Solutions is committed to helping you find the right mortgage solution that fits your unique circumstances.

Is it possible to refinance my existing mortgage with PHH Mortgage Solutions?

Yes, it is possible to refinance your existing mortgage with PHH Mortgage Solutions. We offer a variety of refinancing options to meet your specific needs and financial goals. Whether you want to lower your monthly payments, shorten your loan term, or take advantage of lower interest rates, our experienced team can guide you through the refinancing process. We understand that everyone's situation is unique, so we tailor our solutions to fit your individual circumstances. Our knowledgeable mortgage professionals will assist you in determining if refinancing is the right choice for you and help you navigate the application and approval process smoothly. Contact us today to explore your refinancing options with PHH Mortgage Solutions.

What is the current interest rate for mortgages offered by PHH Mortgage Solutions?

The current interest rate for mortgages offered by PHH Mortgage Solutions is subject to change frequently and is heavily dependent on multiple factors such as the type of loan, credit score, loan term, and current market conditions. As a result, PHH Mortgage Solutions does not provide a specific interest rate on their FAQ page. To obtain the most up-to-date interest rate information, it is recommended to contact PHH Mortgage Solutions directly, either by phone or through their website, to speak with a loan specialist who can provide personalized and accurate details based on individual circumstances and needs.

Top PHH Mortgage customer service problems

Click the link above to get answers to just about any PHH Mortgage customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to PHH Mortgage, and their purpose. Are any of these similar to the reason you are trying to call?
Wrong number: "I think I have the wrong number. It's PHH. I'm looking for PNC Bank."
- From a call lasting 5m 9s , Mar 27, 2024 5:42 PM
Requesting account information: "I don't have it in front of me."
- From a call lasting 4m 18s , Feb 8, 2024 5:32 PM

More PHH Mortgage Customer Service Contacts

There are of course other ways to contact PHH Mortgage customer service besides the phone. Below we list the best ones, by medium.

PHH Mortgage Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- PHH Mortgage customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is PHH Mortgage's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a PHH Mortgage agent. This phone number is PHH Mortgage's best phone number because 498 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-210-8849 include Request a loan, Eligibility question, Repayment question, Overcharge/Strange charge, Extension and other customer service issues. Rather than trying to call PHH Mortgage first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, PHH Mortgage has 2 phone numbers. It's not always clear what is the best way to talk to PHH Mortgage representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for PHH Mortgage. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like PHH Mortgage. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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