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Orvis Customer Service

Phone Number & Contact Info

Orvis's Best Phone Number

888-235-9763
Toll-free·Calls Customer Service·Most popular Orvis number
Q:

How do I talk to a live human at Orvis?

A:Calling this Orvis number should go right to a real human being
Q:

Does Orvis offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Monday, and the most busy day is Friday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Orvis phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Orvis number should go right to a real human being
Below are some clips we've found from Orvis's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Hello, and thanks for calling. This is Orv's president, Simon Perkins. As a family company, we live for the outdoors, great product, and the chance to connect with people like you. So I'm here to help you quickly get to the right person the purpose of your call. You can always visit us at orris dot com or come see us at one of our retail stores at a participating dealer, or on one of our schools or trips so we can visit, and hear your latest fish story, see a pic of your dog, or hear about your recent outdoor adventure.
To speak with a fishing expert, press one.
To place your new order with a sales expert, press two."
Excerpt from a call with Orvis
Tuesday, March 19, 2024 3:26 PM
In fact, much of this information on this page is superfluous because this Orvis phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Orvis operates the call center for this 888-235-9763 phone number 24 hours, 7 days. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 46 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Orvis phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Orvis staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Orvis is Monday. The most busy day to call is Friday. Again, this is based on a sample of 46 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Orvis

In summation, the best day to call Orvis is Monday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Orvis staffs the call center well on Monday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Orvis

If you have time to do a bit of reading before you call Orvis, we recommend you read over some of our problem-specific articles.

What is the Orvis warranty for their products?

Orvis offers a 100% satisfaction guarantee on their products. They believe in the quality and performance of their merchandise and stand behind it fully. If customers are not completely satisfied with their purchase, they can return it for a refund, no questions asked, within the first year. Additionally, Orvis offers a lifetime warranty on their rods, reels, and other Orvis branded products. This warranty covers any manufacturing defects or faults in the materials used. In such cases, Orvis will repair or replace the product, free of charge. However, this warranty does not cover normal wear and tear or damage caused by misuse or accidents. Orvis strives to provide excellent customer service and ensure customer satisfaction with their top-notch warranty and support.

What is the return policy for Orvis products?

Orvis offers a straightforward return policy for their products. If you are not satisfied with your purchase, you can return it within 90 days of receiving the item, either for a refund or an exchange. The item must be in its original condition with all tags attached. To initiate a return, you can use their online return form or contact their customer service team for assistance. Please note that personalized, monogrammed, or special-order items may have different return guidelines. Additionally, returns made without proof of purchase may be subject to a merchandise credit. Orvis aims to ensure customer satisfaction and provides a hassle-free return process to guarantee that you are pleased with your purchase.

Does Orvis offer international shipping?

Yes, Orvis does offer international shipping. Customers outside the United States can enjoy Orvis products by selecting their preferred international shipping destination during checkout. Orvis partners with reliable carriers to ensure safe and timely delivery of items to international locations. However, it is important to note that shipping fees and delivery times may vary depending on the destination country. International orders may also be subject to additional taxes, customs duties, and import fees imposed by the receiving country's government. Customers are responsible for these charges and are advised to check with their local customs office for further information. Orvis strives to make its products accessible worldwide, delivering exceptional quality and service beyond borders.

Top Orvis customer service problems

Click the link above to get answers to just about any Orvis customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Orvis, and their purpose. Are any of these similar to the reason you are trying to call?
Placing an order: "I'd like to place an order, please."
- From a call lasting 13m 49s , Mar 19, 2024 3:26 PM

More Orvis Customer Service Contacts

There are of course other ways to contact Orvis customer service besides the phone. Below we list the best ones, by medium.

Orvis Customer Service Live Chat

If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Orvis provides this option.

Orvis Customer Help Desk / Web Support

orvis.com - Customer Service
Online customer service help
As a last, sometimes only, resort- Orvis customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Orvis's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Orvis agent. This phone number is Orvis's best phone number because 276 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-235-9763 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Orvis first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, Orvis has 1 phone number. It's not always clear what is the best way to talk to Orvis representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Orvis. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Orvis. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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