Orlando Utilities Commission (OUC) Customer Service

Phone Number & Contact Info

Orlando Utilities Commission (OUC)'s Best Phone Number

Calls Customer Service·Most popular Orlando Utilities Commission (OUC) number

How do I talk to a live human at Orlando Utilities Commission (OUC)?

A:Keep pressing 0

Does Orlando Utilities Commission (OUC) offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 7am-6pm EST. The least busy day is Thursday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Friday, and the shortest are on Thursday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Orlando Utilities Commission (OUC) phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Keep pressing 0

What are the hours and when should I call?

Orlando Utilities Commission (OUC) operates the call center for this 407-423-9018 phone number Mon-Fri 7am-6pm ET. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 561 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Orlando Utilities Commission (OUC) phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Orlando Utilities Commission (OUC) staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Orlando Utilities Commission (OUC) is Thursday. The most busy day to call is Monday. Again, this is based on a sample of 561 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Orlando Utilities Commission (OUC)

In summation, the best day to call Orlando Utilities Commission (OUC) is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Orlando Utilities Commission (OUC) number, but it is also the day with the shortest hold times.

Why Customers Call Orlando Utilities Commission (OUC)

If you have time to do a bit of reading before you call Orlando Utilities Commission (OUC), we recommend you read over some of our problem-specific articles.

What is OUC?

OUC, short for Orlando Utilities Commission, is a municipally-owned public utility serving the Orlando, Florida area. Established in 1923, OUC provides reliable electric and water services to more than 400,000 customers spread across Orlando and parts of Orange County. As a public utility, OUC operates independently and is committed to delivering high-quality, affordable, and sustainable utility services to its customers. OUC's electric service is powered by a diverse portfolio that includes natural gas, coal, nuclear, and solar sources, ensuring reliable and environmentally friendly power generation. In addition, OUC offers various programs and resources to help customers conserve energy, save water, and reduce utility costs. With a dedicated focus on customer satisfaction and corporate responsibility, OUC strives to be the trusted energy and water provider for the Orlando community.

What services does OUC provide?

OUC provides a range of essential services to customers in Orlando. As a municipal utility, we are dedicated to delivering reliable electricity, water, and chilled water services. Our electrical services ensure access to high-quality and safe power supply, supporting residential, commercial, and industrial needs, while also focusing on energy efficiency and smart grid technologies. Additionally, OUC delivers potable water to homes and businesses, emphasizing water quality, conservation, and environmental stewardship. Moreover, our chilled water system offers cost-effective cooling solutions for large-scale facilities, such as downtown buildings and theme parks. OUC aims to provide exceptional customer service, proactive infrastructure maintenance, and innovative programs, empowering our community with sustainable and dependable utility services.

What are the payment options for OUC bills?

OUC offers a range of convenient payment options to meet diverse customer needs. Firstly, customers can pay their bills online through the OUC website or mobile app, allowing for quick and secure transactions. Additionally, automatic bank draft enrollment enables automatic deductions from a customer's bank account each month. For those preferring traditional methods, payments can be made in person at authorized payment centers or by mail utilizing the provided return envelope. Phone payments are also available by calling OUC's automated system. To offer more flexibility, OUC has partnered with third-party payment providers, allowing customers to use alternative payment methods like credit/debit cards or electronic checks. With these various payment choices, OUC aims to provide accessible and hassle-free bill payment experiences for all its customers.

Top Orlando Utilities Commission (OUC) customer service problems

Click the link above to get answers to just about any Orlando Utilities Commission (OUC) customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Orlando Utilities Commission (OUC)'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Orlando Utilities Commission (OUC) agent. This phone number is Orlando Utilities Commission (OUC)'s best phone number because 3,366 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 407-423-9018 include Setup service, Book appointment, Change appointment, Meter reading, Cancel service and other customer service issues. Rather than trying to call Orlando Utilities Commission (OUC) first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Orlando Utilities Commission (OUC) has 1 phone number. It's not always clear what is the best way to talk to Orlando Utilities Commission (OUC) representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Orlando Utilities Commission (OUC). The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Orlando Utilities Commission (OUC). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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