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Orlando Utilities Commission (OUC) Customer FAQ

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What is Orlando Utilities Commission (OUC)'s Phone Number?

The question we are asked most often is about how to talk to Orlando Utilities Commission (OUC) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Orlando Utilities Commission (OUC) Customer Questions

How can I email my deed for proof of ownership to change name on utilities?

To submit your deed for proof of ownership and proceed with changing the name on your utilities, you can email a copy of the instrument to OUC. Unfortunately, we don't have the specific email address here but it should be found in the "Contact" section of the OUC website. Make sure the deed is clear and legible, and you include your account details so they can properly assist you. After submission, you should receive a confirmation and further instructions about the next steps in changing the name on your utilities. It's worth noting that the processing time can vary, so it's best to get this done as soon as possible.
Asked May 30, 2024 9:46 PM

Help me with my Orlando Utilities Commission (OUC) customer service issue

Power Outages

What should I do in case of a power outage?

In the event of a power outage, it is crucial to stay calm and check if the outage is localized or widespread. Report the...

What should I do if I suspect a gas leak?

If a gas leak is suspected, exiting the area immediately is crucial, avoiding electrical devices that could cause ignition....

Billing and Payments

What are the payment options for OUC bills?

OUC provides several payment options, including online payments via their website, a mobile app for smartphones or tablets,...

Are there any penalties for late payments?

Yes, OUC imposes late payment charges on overdue bills and may disconnect service after repeated late payments. Customers...

How can I set up automatic payments for my OUC bills?

To establish automatic payments for bills from OUC, one must enroll in the Auto Pay service through their online account. This...

Energy Programs

Does OUC offer any energy-saving programs and rebates?

OUC provides various programs and rebates to enhance energy efficiency among its customers. These initiatives include energy...

Does OUC provide renewable energy options?

OUC offers renewable energy options to promote sustainability, including its Solar Choice program that enables customers to...

Can I get assistance with energy audits from OUC?

Orlando Utilities Commission, commonly known as OUC, provides energy audits to evaluate energy use in homes or businesses. The...

Customer Service

What is the OUC customer service phone number?

OUC does not provide the customer service phone number here, but individuals can find it on the official OUC website. The site...

What are the office hours for OUC?

OUC generally operates Monday through Friday from 8:00 AM to 5:00 PM, but hours may change during holidays. They offer online...

Low-Income Assistance

Are there any special programs for low-income customers?

The Orlando Utilities Commission supports low-income customers through various programs, including financial aid for utility...

How do I apply for assistance programs through OUC?

Individuals looking for assistance programs from Orlando Utilities Commission can find a variety of support options on the...

Community Involvement

How can I check my electricity usage?

Customers of the Orlando Utilities Commission can monitor their electricity usage through several methods. They can log into...

What should I do if I find a streetlight that is out?

To report an out streetlight, residents should gather details like its location or pole number and visit the OUC website for...

What community programs does OUC participate in?

The Orlando Utilities Commission actively engages in community programs focusing on sustainability, education, and assistance....
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Orlando Utilities Commission (OUC) issues reported to GetHuman

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