How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Oracle phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must choose an option 1-2.
Here is how our research team describes the way the Oracle phone system greets you: For an existing service request, press 1. For a new service request, press 2.
Below are some clips we've found from Oracle's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to Oracle Global Customer Support.
Your call may be monitored or recorded for quality assurance and training purposes.
Call recordings are retained per policy. If you would like to disable call recording, please press nine.
Please note, we may use information collected from this call as specified in our publicly available privacy policy.
As a reminder, we ask that you not share any sensitive or protected data.
If you're calling back on an existing service request, please press one."
Excerpt from a call with Oracle
Wednesday, January 17, 2024 4:30 PM
What are the hours and when should I call?
Oracle operates the call center for this 800-223-1711 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 175 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Oracle phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Oracle staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Oracle is Thursday.The most busy day to call is Wednesday.Again, this is based on a sample of 175 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Wednesday.
The best time to call
In summation, the best day to call Oracle is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Oracle staffs the call center well on Thursday.
Why call this Oracle number?
Below is a sample of recent calls to Oracle, and their purpose. Are any of these similar to the reason you are trying to call?
Account termination reversal request: "I was told to phone one of these numbers because it's to do with my account termination not going through properly."
- From a call lasting 7m 22s , Mar 23, 2024 4:05 PM
Account deletion reversal: "I requested a deletion of my account, but it hasn't gone through and no one seems to be able to help me reverse it."
- From a call lasting 6m 33s , Mar 23, 2024 3:40 PM
More Ways to Contact Oracle Customer Service
There are of course other ways to contact Oracle customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Oracle provides this option.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Oracle customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Oracle's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Oracle agent. This phone number is Oracle's best phone number because 1,050 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-223-1711 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call Oracle first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web. In total, Oracle has 2 phone numbers. It's not always clear what is the best way to talk to Oracle representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Oracle. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Oracle. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.