Optus - Small/Medium Enterprise Customer Service

Phone Number & Contact Info

Optus - Small/Medium Enterprise's Best Phone Number

Calls Customer Service·Most popular Optus - Small/Medium Enterprise number

How do I talk to a live human at Optus - Small/Medium Enterprise?

A:No options, straight to person

Does Optus - Small/Medium Enterprise offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Friday, and the most busy day is Thursday.

How long will I wait on hold?

A:The average hold time is 3 minutes. The longest hold times are on Thursday, and the shortest are on Tuesday. How is this calculated?

Optus - Small/Medium Enterprise Customer Phone Numbers

Customer Service

13 3343
24 hours, 7 days · Only from a Optus - Small/Medium Enterprise phone · Press ## ·

Customer Service

1300 678 872
24 hours, 7 days · Press 00 ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Optus - Small/Medium Enterprise phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: No options, straight to person

What are the hours and when should I call?

Optus - Small/Medium Enterprise operates the call center for this 300-788-379 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 9 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Optus - Small/Medium Enterprise phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Optus - Small/Medium Enterprise staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Optus - Small/Medium Enterprise is Friday. The most busy day to call is Thursday. Again, this is based on a sample of 9 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Thursday.

The best time to call Optus - Small/Medium Enterprise

In summation, the best day to call Optus - Small/Medium Enterprise is Friday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Optus - Small/Medium Enterprise staffs the call center well on Friday.

Why Customers Call Optus - Small/Medium Enterprise

If you have time to do a bit of reading before you call Optus - Small/Medium Enterprise, we recommend you read over some of our problem-specific articles.

Are there any additional benefits or services included with Optus small/medium enterprise plans?

Yes, Optus small/medium enterprise plans offer several additional benefits and services. Customers can enjoy unlimited standard national calls and texts within Australia on selected plans. Optus also provides generous data allowances to keep businesses connected and productive. Furthermore, plans may include international talk and text allowances, allowing communication with overseas clients or partners. Optus customers can take advantage of Optus Loop Live, a cloud-based phone system that seamlessly integrates fixed and mobile lines, enabling flexible and efficient communication for businesses. Additionally, businesses can benefit from priority service, with dedicated support staff available to assist them promptly. Optus also offers business tools and resources, such as My Account and the My Optus app, allowing customers to easily manage their services and monitor usage. Overall, Optus small/medium enterprise plans provide enhanced connectivity, support, and convenience to meet the unique requirements of businesses.

What types of business phone plans does Optus offer for small/medium enterprises?

Optus offers a range of business phone plans tailored specifically for small and medium enterprises (SMEs). These plans are designed to meet the communication needs of businesses of various sizes and scales. Optus offers flexible options such as mobile plans with unlimited talk and text, as well as generous monthly data allowances to ensure seamless connectivity on the go. They also provide business landline plans that include features like unlimited local and national calls, voicemail, and call diversions. Optus offers bundles that combine mobile and landline plans into one convenient package, enabling businesses to have a comprehensive solution for their communication requirements. Additionally, Optus offers additional services such as mobile devices, network coverage, and specialized business support to enhance productivity and efficiency for SMEs.

Are there any discounts available for bundling business mobile and internet services with Optus?

Yes, Optus offers discounts for bundling business mobile and internet services. By combining these services, small and medium enterprises can enjoy cost savings and streamlined operations. Optus provides tailored bundles that cater to various business needs, enabling efficient communication and connectivity. The bundled packages include mobile plans with generous data allowances, unlimited calls and texts, and high-speed internet connections. Additionally, Optus offers flexible contract terms and scalable solutions to accommodate business growth. By choosing Optus for both mobile and internet services, businesses not only benefit from discounted rates but also receive reliable customer support and access to innovative technology. This bundling option ultimately optimizes efficiency and reduces expenses, making it an ideal choice for small and medium enterprises seeking comprehensive solutions.

Top Optus - Small/Medium Enterprise customer service problems

Click the link above to get answers to just about any Optus - Small/Medium Enterprise customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

Conclusion and closing notes

This is Optus - Small/Medium Enterprise's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Optus - Small/Medium Enterprise agent. This phone number is Optus - Small/Medium Enterprise's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 300-788-379 include Service problem, Cancel service, Change plan, Overcharge/Strange charge, Technical support and other customer service issues. Rather than trying to call Optus - Small/Medium Enterprise first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Optus - Small/Medium Enterprise has 3 phone numbers. It's not always clear what is the best way to talk to Optus - Small/Medium Enterprise representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Optus - Small/Medium Enterprise. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Optus - Small/Medium Enterprise. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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