OptumHealth Bank Customer Service
Phone Number & Contact Info
Q:
How do I talk to a live human at OptumHealth Bank?
Q:
Does OptumHealth Bank offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Wednesday. You can skip the hold time for free. How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for OptumHealth Bank below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this OptumHealth Bank phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 1 for Info savings account Press 0 to speak to CSA
Below are some clips we've found from OptumHealth Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thank you for calling Optum Bank.
Your call may be recorded for quality purposes.
If you're calling as a representative of a brokerage, agency, or employer group, press or say four."
Excerpt from a call with OptumHealth Bank
Sunday, February 25, 2024 4:38 PM
What are the hours and when should I call?
OptumHealth Bank operates the call center for this 866-234-8913 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 28 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the OptumHealth Bank call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this OptumHealth Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like OptumHealth Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call OptumHealth Bank is Thursday. The most busy day to call is Tuesday. Again, this is based on a sample of 28 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Wednesday. The longest wait in the queue on average occurs on Thursday.
The best time to call OptumHealth Bank
In summation, the best day to call OptumHealth Bank is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that OptumHealth Bank staffs the call center well on Thursday.
Why Customers Call OptumHealth Bank
If you have time to do a bit of reading before you call OptumHealth Bank, we recommend you read over some of our problem-specific articles.
What is OptumHealth Bank?
OptumHealth Bank is a leading health savings account (HSA) provider that offers individuals a convenient and secure way to manage their healthcare expenses. As a specialized financial institution, OptumHealth Bank focuses on empowering individuals to proactively save for healthcare costs. With an OptumHealth Bank HSA, individuals can allocate funds for medical expenses, including out-of-pocket costs, copayments, and prescriptions. OptumHealth Bank provides online tools and resources to track and manage HSA balances, transactions, and eligibility. Furthermore, the bank offers investment options to help account holders grow their savings over time. With its user-friendly platform and outstanding customer support, OptumHealth Bank ensures a seamless and hassle-free experience for individuals looking to maximize their healthcare savings and take control of their financial health.
What are the benefits of having an OptumHealth Bank account?
Having an OptumHealth Bank account offers numerous advantages. Firstly, it allows individuals to save and invest in a tax-advantaged Health Savings Account (HSA). HSAs enable account holders to set aside pre-tax dollars to cover qualified medical expenses, providing a substantial tax deduction. Additionally, funds in the account grow tax-free and can be withdrawn without any tax liability when used for eligible healthcare costs. OptumHealth Bank's account also provides a convenient way to manage healthcare expenses. A wide array of tools and resources are available, including online account management, detailed transaction information, and the ability to easily transfer funds. With OptumHealth Bank, individuals gain financial flexibility, tax advantages, and simplified healthcare expense management to take control of their healthcare expenses effectively.
What are the fees associated with OptumHealth Bank accounts?
There are no monthly maintenance fees or minimum balance requirements for OptumHealth Bank accounts. However, certain fees may apply in specific situations. For instance, there is a fee for ordering checks or using a check printing service. Additionally, if you close your account within the first 90 days, there may be a closing fee. While there are no fees for using OptumHealth Bank ATMs, if you use non-OptumHealth Bank ATMs, there may be surcharges levied by the ATM provider. Lastly, if you need to replace a lost or stolen OptumHealth Bank card, a fee might be applicable. It is important to review the fee schedule provided by OptumHealth Bank to understand all potential charges and make informed decisions regarding your account.
Top OptumHealth Bank customer service problems
Click the link above to get answers to just about any OptumHealth Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to OptumHealth Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting 1099 form: "I'm trying to do our tax and my accountant said I needed a ten ninety nine SA from you guys, and I don't see that I received one."- From a call lasting 9m 34s , Feb 25, 2024 4:38 PM
Conclusion and closing notes
This is OptumHealth Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a OptumHealth Bank agent. This phone number is OptumHealth Bank's best phone number because 168 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-234-8913 include and other customer service issues. Rather than trying to call OptumHealth Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, OptumHealth Bank has 1 phone number. It's not always clear what is the best way to talk to OptumHealth Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for OptumHealth Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like OptumHealth Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.